Customer Service Officer

3 weeks ago

Darebin, Australia City of Darebin Full time

Casual position, must be available weekends and week day evenings
- $41.30 per hour + super
- Includes full Health Club access to Reservoir Leisure Centre

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
As a Customer Service Officer at Reservoir Leisure you’ll be the first point of contact for everyone entering the centre. It's your responsibility to welcome everyone with a friendly smile and welcoming attitude.
- Swim School is a major part of the role with 1700 students enrolled in the Royal Life Saving Society endorsed Swim and Survive program.
- Assist customers with Health Club and Aquatic memberships, general information, and facility tours
- Process Swim School enrolments and provide information to families
- Answer the phone and online enquiries, respond to and resolve customer queries

**Skills & Experience**
- Demonstrated experience in a customer service environment, including the capacity to work effectively in a team
- Experience with Point of Sale systems and ability to learn new software
- Sound communication skills and the ability to diplomatically handle conflict
- Experience in Leisure or Fitness Centres, Swim School or retail is desirable
- Ability to multitask and attention to detail in a busy environment.
- Current CPR, First Aid and Working with Children certificates.

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

We’re also happy to adjust our recruitment process to support your accessibility needs.

Contact Allison Ryan, Customer Experience Program Leader on 9496 1050 for a confidential discussion.

**Applications close on Sunday 12 March at 11.30pm.**
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. _
- All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy._

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