Client Services
1 week ago
Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part t
As the first point of contact for clients, you will play a pivotal role in delivering exceptional service and upholding the firm's reputation for excellence.
RESPONSIBILITIES:
- Greeting clients and visitors in a professional and friendly manner
- Answering and directing phone calls to the appropriate staff members
- Scheduling appointments and managing conference room bookings
- Assisting clients with inquiries regarding services, appointments, and general information
- Processing client intake forms and updating client databases
- Maintaining the reception area, ensuring it is clean, organised, and presentable
- Coordinating incoming and outgoing mail and packages
- Providing administrative support as needed
- Assisting with basic accounting tasks such as invoicing and billing
- Maintaining confidentiality of sensitive client information
- Continuously seeking opportunities to improve processes and enhance the client experience
ABOUT YOU:
- Previous experience working within an accounting or financial firm is crucial requirement for this role
- Experience in a customerfacing role where providing exceptional service and support to clients is paramount
- Strong verbal and written communication skills to interact confidently and professionally with clients, colleagues, and other stakeholders
- Ability to multitask and prioritise tasks effectively, managing various responsibilities such as scheduling appointments, managing inquiries, and handling administrative duties
- Ability to handle client inquiries and resolve issues efficiently, demonstrating resourcefulness and professionalism in finding solutions
- Familiarity with basic accounting terminology and processes
WHAT'S IN IT FOR YOU?
Work with a tight knit team who value diversity and respect.
Working as part of a highly driven team, you can expect the opportunity to further develop your skill set and advance your career.
You will have access too:
- Competitive salary of $70k plus super (pro rata based of the PT hours)
Part Time Hours
- Flexibility to choose your days and hours of work
- Welcoming and friendly culture with a truly collaborative team
- Close to public transport and car parking
- Fun social events including team lunches, career development and monthly drinks
- Rewarding and fulfilling role with career development opportunities
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