Client Service Manager

1 week ago

Clayton South, Victoria, Australia GJK Facility Services Full time

Introduction:

BETTER EXPERIENCES, BETTER OUTCOMES


It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.


We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.


As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.


About the role:


In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.


Responsibilities:

  • Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
  • Oversee a team of cleaning staff, including training, scheduling, and performance management.
  • Conduct regular site inspections to ensure the highest quality of cleaning services.
  • Respond promptly to client inquiries, requests, and concerns.
  • Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
  • Monitor and maintain inventory of cleaning supplies and equipment.
  • Implement and enforce safety protocols and procedures.
  • Prepare reports and metrics to track cleaning performance and client satisfaction.
  • Continuously seek opportunities for process improvement and efficiency.

Experience:

  • Proven experience in client service management within the cleaning industry.
  • Strong leadership and communication skills.
  • Exceptional problemsolving abilities.
  • Detailoriented with a commitment to quality.
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Valid driver's license.
Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

What's on Offer:

  • Comprehensive training and ongoing professional development.
  • A supportive and collaborative work environment.
  • Opportunities for career advancement.
We offer an extensive onboarding program and support to help you settle into your new role.

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