Client Success Specialist

1 week ago

South Yarra, Victoria, Australia Foundr Magazine Full time

Who We Are
Foundr is an industry-leading ed-tech company helping today's founders build tomorrow's leading businesses through our courses, content, and community.

We work with the most successful entrepreneurs alive, distilling their proven frameworks into actionable advice for the millions around the world who interact with our content each week.


Who You Are


The Client Success Specialist is a strategic and supportive partner for our coaching students at every stage of their entrepreneurial journey.

As the Client Success Specialist, your job is to focus on building loyalty to ensure long-term student retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals.

This will be achieved by onboarding new coaching students and providing support when necessary to help students get the maximum value out of our products, and in turn, reduce churn rates.


What The Job Involves

  • Host daily (whatever that's needed) Orientation Calls (For single programs, Foundr+, and other products) and ascend students to the coaching programs via Success Calls where relevant.
  • Host daily concierge calls with new coaching students & match them with the right coach.
  • Work with our coaches to understand their needs and help streamline their workflow for efficiency.
  • Facilitate eCommerce Coaching live events.
  • Source and document coaching student success stories.
  • Seek to deeply understand our students wherever they're at on their entrepreneurial journey and produce valuable, insightful, and relative content roadmap.
  • Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Develop and maintain a deep understanding of our ecommerce coaching products and services.
  • Contribute to the development of training materials and customer support resources.
  • Collaborate with the team to identify and prioritize product enhancements and new features.
  • Continuously evaluate and improve customer support processes and procedures
  • Participate in ongoing training and professional development opportunities.

Requirements:

Who You Are

  • 3+ years experience in customer support, product management, or a related field.
  • Customerfocused mindset and a passion for helping others succeed.
  • Comfortable working in a fastpaced environment and collaborating with multiple stakeholders across multiple time zones.
  • Strong knowledge of digital marketing & customer experience.
  • Ability to write & communicate clearly while adhering to established brand guidelines across multiple platforms.
  • Strong sense of ownership, process, and initiative.
  • Highly motivated with the ability to self manage, hit deadlines, and clearly communicate progress or blockers in a project management tool.
  • Familiarity with ecommerce platforms (Shopify, WooCommerce, etc.) and project management tools (Asana, Trello, etc.) is a plus
  • Kind, friendly, and eagerly welcomes feedback.

Benefits

Make a positive impact and build a legacy with your work


Imagine being able to tell people the work that you do actually makes a difference and is helping create and support the next generation of entrepreneurs.

Do meaningful work that truly matters and makes a difference.

Work hard and celebrate wins


We have a yearly company retreat at an exotic location around the world, work-sponsored lunches, Friday night tiki bar hangs, and regular team events to celebrate the wins.


Unique growth opportunities


At Foundr you will learn from the most successful entrepreneurs of our time, have the opportunity to take advantage of generous training budgets, and be at the forefront of cutting-edge digital marketing strategies and technology with big budgets.


No red tape or corporate BS
We remain a founder lead company and despise corporate politics, bureaucracy, egos, and stifling creativity.

We believe the best idea always wins and work very hard to create an environment where accountability and ownership thrive.

We believe life is too short to do work you don't enjoy and work in uninspiring environments.

We take the Foundr experience very seriously and are proud of our culture.

  • Client Services Assistant

    1 week ago

    South Yarra, Victoria, Australia Lex Medicus Full time

    Company DescriptionClient Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...

  • Client Success Manager

    1 week ago

    South Melbourne, Victoria, Australia Megantic Full time

    LOCATION:Melbourne VICAccount & Relationship Management (Sales)Join a market leading, award winning SEO agency in an exciting stage of growth, with a newly created leadership role reporting to our Head of SEO as Client Success Manager. Megantic has over 10 years of SEO experience with a team of over 130 in four countries globally continuing to offer...

  • Talent Acquisition Specialist

    1 week ago

    South Yarra, Victoria, Australia Linq HR Full time

    Job Information:IndustryRecruitment/Employment FirmWork Experience5+ yearsSalary70-80 KCitySouth YarraState/ProvinceVictoriaCountryAustraliaZip/Postal Code3141About us: Australian Employment Specialists We are a small Human Resources Consulting firm specialising in employment solutions including recruitment, with a growing presence across Melbourne. We are...

  • Client Service Manager

    1 week ago

    South Yarra, Victoria, Australia fibreHR Full time

    About the ClientOur client is a successful, award-winning film production and content studio. Founded in Melbourne, they work with some of the biggest brands across Australia, from fashion and lifestyle to corporate clients.Their highly-skilled and tight-knit team deliver discerning, unique storytelling and intelligent strategy for digital and broadcast...

  • Junior Loan Specialist

    1 week ago

    South Yarra, Victoria, Australia Valor Recruitment Full time

    Position Description - Junior Loan SpecialistMust Have Values: These are the minimum expectations and considered committable values.InitiativeWe don't expect to be told, instead we act Be proactiveBe inquisitiveHave foresight and awarenessImprovement We strive to find new and improved ways of doing things and share our learnings.Look to continuously...

  • Property Analyst/client Liaison

    1 week ago

    South Yarra, Victoria, Australia Gough Recruitment Full time

    South Yarra Location - 50m from the station Monday-Friday role = no weekends Healthy base plus commissionsAre you tired of the weekend grind in real estate sales? Sick of working Saturdays and/or Sundays and want your weekends back? Do you have a passion for property investment and helping everyday Australians achieve financial security? This is the role for...

  • Social Media Specialist

    1 week ago

    South Yarra, Victoria, Australia Foundr Magazine Full time

    We're on the hunt for an uber-talented, ambitious, and creative Social Media Specialist who's ready to bring their A-game to our team. If you're obsessed with all things social media, have a knack for optimizing scroll-stopping content, and love staying on top of the latest trends, then you're exactly who we're looking forAs our Social Media Specialist,...

  • Cro Specialist

    1 week ago

    South Yarra, Victoria, Australia King Kong Full time

    Dear savvy marketer,If you've been searching through countless lifeless job listings on SeekAlmost slipping into a deep coma from the "We're looking for a highly experienced marketing professional... blah blah blah" job adverts...And you're looking for an exciting opportunity to join the fastest growing digital agency in the country Then this will be the...

  • Contact Centre Specialist

    1 week ago

    South Yarra, Victoria, Australia Great Southern Bank Full time

    Contact Centre SpecialistGreat Southern Bank has a passionate and genuine desire to make a difference by helping our customers enrich their lives and achieve the great Australian dream. We want you to be part of our story. This is an exciting opportunity for a Contact Centre Specialist to join our vibrant customer centre located in the heart of South Yarra....

  • Client Services Officer

    1 week ago

    South Wharf, Victoria, Australia DCA Careers Full time

    Excellent opportunity for a customer-orientated professional to assist with daily account management Permanent fulltime career opportunity within a supportive, growth focused organisation Provide solutions to client requests on a day to day basisOur BusinessDCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative technology...

  • Contact Centre Specialist

    1 week ago

    South Yarra, Victoria, Australia Great Southern Bank Full time

    Great Southern Bank has a passionate and genuine desire to make a difference by helping our customers enrich their lives and achieve the great Australian dream. We want you to be part of our story.This is an exciting opportunity for a Contact Centre Specialist to join our vibrant customer centre located in the heart of South Yarra. You will be the first...

  • Contact Centre Specialist

    1 week ago

    South Yarra, Victoria, Australia Great Southern Bank Full time

    Great Southern Bank has a passionate and genuine desire to make a difference by helping our customers enrich their lives and achieve the great Australian dream. We want you to be part of our story.This is an exciting opportunity for a Contact Centre Specialist to join our vibrant customer centre located in the heart of South Yarra. You will be the first...

  • Contact Centre Specialist

    1 week ago

    South Yarra, Victoria, Australia Great Southern Bank Full time

    Great Southern Bank has a passionate and genuine desire to make a difference by helping our customers enrich their lives and achieve the great Australian dream. We want you to be part of our story.This is an exciting opportunity for a Contact Centre Specialist to join our vibrant customer centre located in the heart of South Yarra. You will be the first...

  • Medical Engagement Manager

    1 week ago

    South Yarra, Victoria, Australia Lex Medicus Full time

    Company DescriptionAbout the businessLex Medicus partners with medical specialists and clinics across Australia and internationally, to provide fit for purpose medico-legal reports and service. We connect law firms, insurers and government with our extensive and growing network of medical specialists, providing high-standard medical opinions for their...

  • Sales Specialist

    1 week ago

    Yarra Glen, Victoria, Australia PRA Full time

    Based in the north- east, our client is in need of a Sales Specialist in a full time role.My client is looking for someone to step in and hit the ground running, take directions and generate sales leads to meet sales goals. This role reports into the Site manager.This role involves: Creating data mapping Create purchase orders and ordering of stock-...

  • Legal Assistant

    1 week ago

    South Yarra, Victoria, Australia people2people Full time

    Family Law Legal Assistant Supporting up to Partner levelSalary up to $90k package THE FIRM This highly regarded specialist law firm based in South Yarra advises an on a full range of Family law matters whilst priding itself on providing a pragmatic and personal approach. The firm retains the principles of well-being and inclusion. Flexible working is...

  • Talent Acquisition

    1 week ago

    South Yarra, Victoria, Australia Brook Recruitment Full time

    BROOK Recruitment is a boutique agency located in the heart of South Yarra at the COMO, and we are on the lookout for an energetic and experienced Talent Acquisition Specialist for our established Business Support Desk. This role involves managing both temporary and permanent positions, nurturing our client base, and accelerating the desk's growth. If you...

  • Talent Acquisition

    1 week ago

    South Yarra, Victoria, Australia Brook Recruitment Full time

    BROOK Recruitment is a boutique agency located in the heart of South Yarra at the COMO, and we are on the lookout for an energetic and experienced Talent Acquisition Specialist for our established Business Support Desk. This role involves managing both temporary and permanent positions, nurturing our client base, and accelerating the desk's growth. If you...

  • SEO Assassin

    1 week ago

    South Yarra, Victoria, Australia King Kong Full time

    Could we sit the crown of "SEO Assassin" or "Online Marketing Barbarian" on your head without it's weight burdening you? If so, then read on:Dear SEO Assassin,If you've been searching through countless lifeless job listings on SeekAlmost slipping into a deep coma from the "We're looking for a highly experienced SEO Specialist... blah blah blah" job...

  • Digital Performance Marketing Manager

    1 week ago

    South Yarra, Victoria, Australia Become Recruitment Full time

    Digital Performance Marketing Manager:- Sector: Technology & Digital- Contact: Raynor Jeddo- Start Date: ASAP- Client: Become- Location: South Yarra- Salary: Up to AU$ per annum- Expiry Date: 15 September 2023- Job Ref: BBBH429997_ Raynor Jeddo: Recruitment Consultant - Tech & Digital (Software) Are you ready to transform the digital landscape?, Our client...