Client Service Manager
1 week ago
Do you have a passion for digital marketing, technology and collaborating closely with clients to deliver successful projects and build meaningful partnerships? Great - our Client Service Manager role will give you the opportunity to grow into a true client leadership role.
It's the perfect pathway to grow from account management or coordination, be mentored by management and focus on the best role outcomes to benefit you and the team.
Role Purpose
The role is ideally suited to an account manager or project manager looking to collaborate closely with our clients to manage the delivery of website development projects, digital & performance marketing campaigns and ongoing managed services across our Performance and Technology Partnerships.
Working with the GM/Head of Client Services, the role will manage delivery and coordination of projects and services on a day to day basis.
This will include scoping, estimating and managing projects, and collaborating with clients to maintain, seek out and recommend new project and optimisation opportunities.
You will work closely with team members and partners, provide support and help scale existing client relationships.
This role will also provide training and development in a range of technology and marketing platforms to support our hands-on and collaborative culture.
Metronome work structure
We have a great flexible work structure with our team working together in the office on Tuesdays and Thursdays, from home the rest of the week.
We believe our business means nothing without its people. Teamwork is in our DNA - metronome's values are collaboration, mutual accountability, respect and balance. We believe in true collaboration and that working with colleagues, clients and partners inspires thinking and expands our potential. We believe in mutual accountability and trust each other, and our process. We respect, support and encourage our staff through mentoring and training.
We are an equal opportunity employer and truly value diversity in our people.
Role Responsibilities:
Day to day management of client projects and relationships
Ensure all projects are defined in line with metronome process
Strategic input into overall process
Ensure client expectations are met as defined in budget and scope
Prepare client and internal briefs, WIPs and scopes as required
Accurate and up-to-date project maintenance at all times, including brief updates
Prepare estimates and manage additional project costs and change requests as they arise
Assist Practice Manager in scheduling work as far in advance as possible
Ensure all expenses are factored into the final job cost to assist with EOM invoicing
The kind of person we're looking for
A minimum of 2 years previous experience working in a digital marketing or creative practice is required
Metronome specialises in the property marketing and technology space so previous experience within this
category will be an advantage
Focused, energised and able to hit the ground running and learn quickly
Able to work seamlessly with our Marketing and Technology teams.
The must-haves
Proven Account Management and Project Coordination
Ability to Drive Projects through Dedicated Process
Ability to Collaborate with Clients and Partners
Briefing and Documentation
Driving and Trafficking Project Tasks
Coordination and Delegation of Resources
Estimating and Budgeting
Reporting and Invoicing
Platform experience essentials
Studio Management / Project Management Software
Google Drive - Sheets and Documents
Excel, PPT or Keynote
What you'll get out of it
Collaborative team environment and culture
Flexible working arrangements
Training opportunities
Regular team events
Whether you're emerging or proven, remuneration will reflect the right person who fits the culture with the right level of experience to deliver, share and learn
We have a policy of rewarding the highs and learning from the lows
The position is based in our office in South Melbourne, Victoria, Australia. Only applicants with the right to work in Australia need apply.
Our partners.
Partner with us
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