Client Services Officer

1 week ago

South Wharf, Victoria, Australia DCA Careers Full time
Excellent opportunity for a customer-orientated professional to assist with daily account management

  • Permanent fulltime career opportunity within a supportive, growth focused organisation
  • Provide solutions to client requests on a day to day basis
Our Business
DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative technology provider with a specialist focus on, on-street parking management and infringement processing solutions incorporating:

  • Infringement issuing technologies, management and processing
  • Smart mobility sensor technology
  • Digital permit technology
  • Specialist parking officers and intelligent patrol planning methodology
  • Smart mobility data analytics
The Role

An exciting opportunity has arisen for a Client Services Officer to support our Back Office department and deliver first class solutions to our clients.

The role will assist with the daily management of the client account/s ensuring SLAs are met and effectively maintained as well as provide administrative support and perform analysis work as required.

Reporting directly to the General Manager - Customer and Client Services, you will use your specialist operational knowledge and problem solving skills to provide prompt resolution to client requests or issues identified from internal operational teams.

The Essentials

Your key responsibilities will include:

  • Liaise with the client services and internal operational teams on day to day matters as required.
  • Manage resolution of issues with internal departments and client incorporating appropriate documentation, reporting, follow up and communication.
  • Undertake administrative account management tasks as required e.g. writing change request responses, scheduling meetings, taking minutes, gathering detail on issues and preparing client reports.
  • Perform analysis as required to provide appropriate detail around issues in order for effective decisions to be made.
  • Ensure consistent delivery to internal and external commitments.
  • Attend meetings where required e.g. Project meetings, Internal change meetings
  • Review contractual requirements and flag any potential breaches or risks
  • Prepare and deliver change notification to the operations
  • Investigate and respond to client and stakeholder requests and complaints
What you will bring

In order to be successful you will possess:

  • Understanding of BPO environment
  • Excellent communication skills, both verbal and written and the ability to liaise with clients
  • Ability to work autonomously and have a proactive response to issues or requests
  • Excellent organizational skills with the ability to manage multiple tasks with conflict deadlines
  • Demonstrated ability in influencing positive outcomes
  • Previous experience in managing client issues / relationships
  • Basic level of commercial acumen
  • Excellent attention to detail
  • A high degree of resilience

If you are successful in this role, you will enjoy:

  • A supportive, friendly and professional team environment;
  • Stability to develop your career with an established and growth focused company; and
  • A range of benefits as part of our Employee Benefit Program
What's Next?

DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

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