Client Intake Administrator

1 week ago

South Yarra, Victoria, Australia United Physiotherapy Group Full time

Client Intake Administrator - South Yarra, VIC - Full-Time or Part-Time

About the role


An exciting opportunity exists to join our Head Office team at United Physiotherapy Group (UPG) as an Client Intake Administrator.

We are seeking an outgoing and organized individual to join our administrative team as Client Intake Administrator.

In this role you will be involved in coordinating the intake of new clients, managing client referrals, and supporting smooth communication and service coordination between clients, Physios, and administrative staff.


About United Physiotherapy Group
United Physiotherapy Group (UPG) is a longstanding leading provider of high-quality physiotherapy services.

As we enter an exciting period of growth and change across the disability, community and aged care industries, we are looking for those who embrace this change and want to help shape the growth and development of our service.


Here at UPG, you will find a group of dedicated physiotherapists who are passionate about delivering exceptional care in across multiple health care settings.

Broadly, our group works in aged care facilities and in the community across VIC, NSW, QLD, TAS and WA improving the quality of life for thousands of aged care clients.

In addition we have a Flagship Studio where we provide Pilates, Yoga and Private Physiotherapy service along with sports physiotherapy services to local clubs.

As a member of the UPG team, you will have an incredible opportunity to support our lovely team who work across a variety of settings.


Responsibilities and Duties:

Reporting to Office Manager and Community Services Regional Manager

  • New Client Intake, Onboarding, and Allocation:_
  • Conduct initial screenings of incoming referrals to assess client needs, eligibility, and urgency of services required
  • Initiate client entry into systems and processes, including billing and client management systems, ensuring accurate records and information maintenance
  • Liaise with clients and/or their representatives in a timely manner to provide information, schedule bookings, and fulfil any ad hoc requirements or requests
  • Monitor and track intake processes and metrics to identify areas for improvement and ensure compliance with organisational policies and regulatory requirements
  • Support our Community Services Physiotherapy team by assisting with booking, scheduling, and client management as required
  • Act as an advocate for United Physiotherapy Group in promoting our services
  • Perform other general administrative tasks as required.
  • Invoicing and Payment:_
  • Generate and send invoices and process payments.
  • Quality Improvement and

Administrative Support:
_

  • Participate in quality improvement, risk reduction activities, and work health and safety initiatives.
  • Support other administrative functions, including reception at Head Office in South Yarra & Clinics.
  • Assist with administration tasks and provide support for the physiotherapy team
  • Business Development and

Event Support:
_

  • Support the Community Services Team with business development initiatives.
  • Provide support during staff events and seminars, which may require travel to and from locations in Metropolitan Melbourne

Qualifications and Skills

  • Experience in administrative roles within the healthcare or allied health sector, especially in intake administration or client services.
  • Excellent customer service skills and ability to build rapport with customers/clients and a personcentred approach
  • Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
  • Ability to work independently and collaboratively in a fastpaced environment.
  • Strong social, interpersonal and communication skills and ability to work in a team
  • Team player, creating a supportive working environment
  • Confidence with using Google Suite of Applications, Word, Excel, Powerpoint etc
  • Attention to detail
  • Strong initiative and good problem solving skills
  • Experience with complaint management and resolution
  • Appropriate working visas no visa restrictions
  • A National Police Certificate
  • NDIS Check/Working with Children Check (or willingness to obtain)

Benefits and Perks

  • A highly competitive remuneration package including superannuation, paid annual and sick leave
  • Comprehensive orientation including a supportive environment and support from senior management
  • Social events and great work life balance
For more information about United Physiotherapy Group, visit us on Facebook or website.

Job Types:
Full-time, Part-time, Permanent

Pay:
From $65,000.00 per year

Benefits:

  • Employee discount
  • Employee mentoring program
  • Parental leave
  • Professional development assistance
  • Referral program

Schedule:

  • Day shift
  • Monday to Friday

Work Authorisation:

  • Australia (required)

Work Location:
In person

  • Client Services

    1 week ago

    South Yarra, Victoria, Australia people2people Full time

    Are you a dynamic, customer-oriented individual seeking an exciting opportunity to use your talents in a professional environment?Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part tAs the first point of contact for clients, you will...

  • Client Services

    1 week ago

    South Yarra, Victoria, Australia people2people Full time

    Are you a dynamic, customer-oriented individual seeking an exciting opportunity to use your talents in a professional environment? Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part t As the first point of contact for clients, you...

  • Client Services Officer

    1 week ago

    South Yarra, Victoria, Australia People2People Full time

    Competitive salary of up to $80k plus super FTE Part Time or Full Time Hours available - Flexibility to choose your days and hours of work Welcoming and friendly culture with a truly collaborative team Close to public transport and car park Fun social events including team lunches, career development and monthly drinks Rewarding and fulfilling...

  • Intake/admin Officer

    1 week ago

    South Morang, Victoria, Australia Onelove Community and Health Care Services Full time

    NDIS Intake/Admin OfficerOnelove Community and Health Care ServicesSouth Morang$ 35 an hour - CasualJob detailsHere's how the job details align with your job preferences. Manage job preferences anytime in your profile.Pay$35Job TypeCasualShift and Schedule8-hour 2 day a weekBenefitsCompany phoneEmployee mentoring programWe are excited to announce a new...

  • Administrative Executive

    1 week ago

    South Yarra, Victoria, Australia United Physiotherapy Group Full time

    Administrative Executive - South Yarra, VIC - Full-Time or Part-TimeAbout the jobAn exciting opportunity exists to join our Head Office team at United Physiotherapy Group (UPG) as an Administrative Executive.United Physiotherapy Group (UPG) is a longstanding leading provider of high-quality physiotherapy services. As we enter an exciting period of growth and...

  • Ndis Intake and Engagement Officer

    1 week ago

    Melton South, Victoria, Australia Empowering Care Full time

    About the OrganisationEmpowering Care aims to be one of the leading NDIS service providers in the Western region of Melbourne. Every participant we work with is supported and encouraged to live to their fullest potential, without discrimination or prejudice. We provide quality, participant led care, providing opportunities for engagement within the...

  • Client Services Assistant

    1 week ago

    South Yarra, Victoria, Australia Lex Medicus Full time

    Company DescriptionClient Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...

  • Intake Assistant

    1 week ago

    Clayton South, Victoria, Australia Monash Health Full time

    Reference Number 60210 Employment Type Fixed Term Part Time Entity Monash Health Department Genetics Department Location Monash Medical Centre Clayton Position SummaryMonash Health is excited to announce a part-time temporary position within its General Genetics Department, located at Monash Medical Centre Clayton. You will be part of a small team of intake...

  • Client Services Officer

    1 week ago

    South Yarra, Victoria, Australia Lifecare Full time

    About the roleLifecare Prahran Sports Medicine is seeking a friendly Client Services Officer (Receptionist) to join our dedicated team and positively contribute to the exceptional care of our patients. This is a casual role working 10-12 hours plus per week to support our Allied Health team in the Prahran clinic.You will be answering and addressing incoming...

  • Receptionist/administration Assistant

    1 week ago

    South Yarra, Victoria, Australia United Physiotherapy Group Full time

    An exciting opportunity exists to join the expanding Head Office team at United Physiotherapy Group (UPG).United Physiotherapy Group is a longstanding leading provider of high quality physiotherapy services. We are seeking receptionists/administration assistants with all levels of experience. As we enter an exciting period of growth and change across the...

  • Receptionist/administration Assistant

    1 week ago

    South Yarra, Victoria, Australia United Physiotherapy Group Full time

    An exciting opportunity exists to join the expanding Head Office team at United Physiotherapy Group (UPG).United Physiotherapy Group is a longstanding leading provider of high quality physiotherapy services. We are seeking receptionists/administration assistants with all levels of experience. As we enter an exciting period of growth and change across the...

  • Receptionist/administration Assistant

    1 week ago

    South Yarra, Victoria, Australia United Physiotherapy Group Full time

    An exciting opportunity exists to join the expanding Head Office team at United Physiotherapy Group (UPG).United Physiotherapy Group is a longstanding leading provider of high quality physiotherapy services. We are seeking receptionists/administration assistants with all levels of experience. As we enter an exciting period of growth and change across the...

  • Receptionist/administration Assistant

    1 week ago

    South Yarra, Victoria, Australia United Physiotherapy Group Full time

    An exciting opportunity exists to join the expanding Head Office team at United Physiotherapy Group (UPG).United Physiotherapy Group is a longstanding leading provider of high quality physiotherapy services. We are seeking receptionists/administration assistants with all levels of experience. As we enter an exciting period of growth and change across the...

  • Administration Assistant

    1 week ago

    Clayton South, Victoria, Australia myHomecare Full time

    At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and...

  • File and Administration Assistant

    1 week ago

    South Yarra, Victoria, Australia Lex Medicus Full time

    Company DescriptionThe File and Administration Assistant is responsible for tracking, compiling, cross-referencing and preparation of all pre-appointment documentation in line with Lex Medicus' agreed timeframes. The File and Administration Assistant ensures the quality of pre-appointment documentation in line with Standard Operating Procedures, expert...

  • Owners Corporation Administration Assistant

    1 week ago

    South Yarra, Victoria, Australia Wall Street Full time

    New office on Toorak Road, South Yarra with public transport nearby A great opportunity to join a successful, industry leading business Opportunity for growthWe are seeking a motivated, eager, and professional individual to join our growing business.Amity Property Group, based in South Yarra, is one of our fastest growing companies, specialising in selling...

  • Administration Officer

    1 week ago

    South Yarra, Victoria, Australia Melbourne Girls Grammar Full time

    This role would suit a mid or early career administrator with a positive can-do attitude and energy, and the ability to listen, organise, and respond in a timely manner. Your initiative, proactive approach, exceptional client service and communication skills will assist in engaging with internal and external stakeholders effectively and professionally. Your...

  • Administration Assistant

    1 week ago

    Clayton South, Victoria, Australia Monash Health Full time

    Reference Number 6264 Employment Type Fixed Term Full Time, Fixed Term Part Time Entity Monash Health Department General Genetics Location Monash Medical Centre Clayton Position SummaryMonash Health is excited to announce a full-time (76hrs per fortnight), and a part time (30.4hrs per fortnight), fixed term positions, working Monday to Friday within its...

  • Administration Assistant

    1 week ago

    Clayton South, Victoria, Australia Monash Health Full time

    Reference Number 5969 Employment Type Part Time Ongoing Entity Monash Health Department General Genetics Location Monash Medical Centre Clayton Position SummaryMonash Health is excited to announce a permanent part time position 22.8 hours per week within its General Genetics Department, located at Monash Medical Centre Clayton. You will be part of a small...

  • Mental Health Worker

    1 week ago

    South Yarra, Victoria, Australia ermha365 Full time

    Description:Provide individual support to people living with mental illness - 24 hour facilityPromote independence, development and confidence in othersSouth Yarra location. SCHADS Level 3. $ $38.60 p/h plus Super and loadingsAbout YouHighly skilled and motivated individual to work alongside a high-performance multidisciplinary team in partnership with...