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Area Sales Manager – Food Solutions

3 months ago

CanterburyBankstown Council, Australia Royal Foods Full time
Area Sales Manager – Food Solutions | Condell Park, NSW | Full Time

Job Title Area Sales Manager – Food Solutions

Location Condell Park, NSW

Work Type
 Full Time

  • Leading innovator & distributor of gourmet food to the Food Service & Hospitality Sector
  • Well established Australian business with a Great Culture
  • Collaborative, dynamic team environment and mentoring from industry experts

Outstanding opportunity to join the sales team of a well-established purpose driven business with a great culture

About Royal Foods

We're an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

We've been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.

About our Food Solutions Division

We have developed a range of value-added products that provide solutions to the challenges our food service customers face every day. We build relationships with them and work together to improve the profitability of their business.

Our customer base is diverse and includes five-star hotels, stadiums, casinos, high-end caterers, private hospitals, private education sites and clubs across Australia.

About the Role

We are seeking a highly motivated and driven sales professional to join our Food Solutions Team in New South Wales.

You will report to the NSW State Manager and will work closely with our dynamic Sales Team to deliver targeted results to ensure a successful outcome for both Royal Foods and our Customer partners.

You will be responsible for servicing existing customers and building new business. You will contribute to planning and evaluation within the Food Solutions Division.

This is a fulltime position.

  • Competitive base salary & incentive programme
  • Company vehicle
  • 25% Staff Discount
  • Monday – Friday role
  • Work for an Australian owned and operated business that has been operating for 35 years and continues to grow

Key Responsibilities

As Area Sales Manager, your core responsibilities will be:

  • Gain and maintain rapport with your client base, and other internal and external stakeholders.
  • Work closely with your client base to understand their individual business needs and help them achieve their objectives.
  • Develop and manage your own quarterly sales strategy plans and territory goals in conjunction with the State Manager.
  • Achieve sales and profit targets.
  • Develop your continued understanding and knowledge of our food products and brands, competitors' products & services, as well as general market conditions.
  • Work to identify, source and develop new business opportunities within your territory, or pass on opportunities to other sales team members.
  • Ensure ongoing growth within your assigned territory through new business or increased sales volume with current clients.

To be successful in this Role you will have the following skills & experience:

  • Have a minimum of 3-5 years' sales experience.
  • Previous experience in sales within the food service industry is required.
  • Have an unrestricted driver's licence.
  • Have unlimited permission to work in Australia.
  • Demonstrate a provenability to manage the sales process through achievement of sales targets, management of gross profit and the development of business plans.
  • Ability to work autonomously, as well as be a team player.
  • High level communication and negotiation skills is required.
  • Be an energetic self-starter with an ability to quickly build trust and rapport with clients.
  • Be a strong advocate for the client and drive customer service at all levels.

If you are interested:

Please upload your resumé via the contact form at by Friday 28th June. Our hiring manager is continually reviewing applications, so if you are interested in this position, don't delay.

Customer Service Manager | Hemmant, QLD | Full Time

Job Title Customer Service Manager

Location Hemmant, QLD

Work Type
 Full Time

  • Attractive salary, generous staff discounts & free onsite parking
  • Well established Australian business with a great culture

A great opportunity for a dynamic individual who takes pride in offering exceptional customer service

About Royal Foods

We're an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

We've been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.

About our Food Solutions Division

We develop and provide innovative food solutions to the food service sector across Australia.

We have one of the largest ranges of beautifully presented handmade canapes, meals, accompaniments, salads, desserts, cakes and more, developed specifically to suit our hospitality customers' needs.

The Role

We are looking for an experienced and highly motivated Customer Service Manager to join our Food Solutions team. This is a fulltime position, based at our Hemmant office, reporting to the Commercial Manager Food Solutions

Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy and the whole team works together to get the job done.

  • Immediate Start
  • Free Onsite Parking
  • 25% Staff Discount
  • Opportunities to grow & develop your skills

Responsibilities

  • Manage the day-to-day activities of Customer Service Team
  • Oversee the efficient processing of customer orders & queries
  • Initiate improvements to office procedures
  • Provide admin support to the Commercial Manager and sales teams
  • Coach, mentor and develop the skills and product knowledge of your team
  • Manage staff rosters
  • General office administration

Ideally, you will have the following skills & experience:

  • Previous experience in a customer service team leader/manager role
  • Previous experience leading a team
  • Experience in using Pronto or similar ERP software (required)
  • Proven time management skills with a high level of attention to detail
  • Ability to complete tasks autonomously with a high-level of accuracy
  • Team player with a strong work ethic with the ability to be flexible & multitask
  • Eagerness & willingness to learn with a focus on continual improvement
  • Strong verbal and written communication skills
  • Strong computer skills including experience with Microsoft Office suite – Word, Excel, Power Point, Outlook – Excel knowledge & skills are essential

If you are interested:

Please upload your resumé via the contact form at by Friday 28th June. Our hiring manager is continually reviewing applications, so if you are interested in this position, don't delay.

Job Title Customer Service Representative

Location Hallam, Victoria

Work Type
 Full Time

  • Successful, Growing Australian owned Gourmet Food Business
  • Collaborative Team Environment
  • On the job training & skills development

Be part of a High Performing Team that takes pride in offering exceptional customer service

About Royal Foods

We're an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

We've been in business for thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.

About our Hallam Customer Service Team

Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy, so it's essential that everyone works together as a team to get the job done. We are a happy, close team who works hard but still finds time to have a bit of fun together

The Opportunity
We are looking for a highly organised team player to join our Customer Service Team.

The role is based at our office in Hallam, Victoria and will report to our Hallam Customer Service Manager.

This is a full-time position. Monday 8.00am – 4.30pm, Tuesday, Wednesday & Thursday 8.30am -4.30pm and Friday 8.30am – 4pm.

  • 25% Staff Discount
  • Free Onsite Parking
  • On the job training and skills development
  • Work for an Australian owned and operated business that has been operating for over 30 years and continues to grow

Key Responsibilities

  • Manage and action customer enquiries via phone, email & our online platform
  • Proactively support the Sales Team to deliver exceptional customer service
  • General administration & record maintenance
  • Flexibility to work any shift between 5.00am & 6.00pm Mon-Fri

Key Capabilities

  • High attention to detail
  • Problem solving
  • Team Player
  • Ability to adjust to changing priorities
  • Remain calm under pressure
  • Time management

About YOU

Our ideal candidate will be a team player with a good work ethic and a friendly, positive attitude.

Are you a quick learner who strives to continually improve? Do you consider yourself to be proactive, trustworthy, accountable and a good communicator? These are all key characteristics required for this role.

To Be Successful in This Role, You Will Have;

  • Experience in a customer service role involving data entry & phones an advantage
  • Strong computer skills including experience with Microsoft Office suite – Word, Excel & Outlook (Outlook knowledge & skills essential)
  • Pronto or similar ERP software experience beneficial but not essential
  • Good time management skills and strong attention to detail
  • Ability to complete tasks autonomously with a high-level of accuracy
  • A strong work ethic and the ability to problem solve, be flexible & multitask
  • Strong written and oral communication skills
Delivery Driver | Brunswick, VIC | Full Time

Job Title Delivery Driver

Location Brunswick, Victoria

Work Type
 Full Time

  • Immediate Start
  • Well Established Growing Business with a Great Culture

Delivering to Hotels and Hospitality Venues across Greater Melbourne and surrounds.

About Royal Foods

We're an Australian, privately owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

We've been in business for thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.

About The Role

We are currently seeking experienced courier, multi-drop, hand-unload Delivery Drivers, with a minimum MR driver's licence for our Brunswick operation, in Melbourne, Victoria. As a delivery driver you will be provided with training that will make you confident in undertaking the key responsibilities.

As a Delivery Driver you will be responsible for the safe, efficient, accurate and timely loading and delivery of customer orders across Greater Melbourne and its surrounds.

You will report directly to the Brunswick Despatch Manager.

  • Immediate Start.
  • Full time (Casual positions also available).
  • Monday to Friday Roster (with the option of some Saturday work at times).
  • Uniform Shirts Provided.
  • 25% Discount on Staff Purchases.

Key Responsibilities

  • Loading and delivery of customer orders.
  • Developing and maintaining good relationships with customers by providing great customer service.
  • Ensuring work is performed to Workplace Health & Safety compliance standards.
  • Multi-store drops (approx. 15 to 20 drops per day), hopping in and out of the truck.
  • Ensuring Proof of Delivery information (Invoices & Manifests) are signed accurately and returned each day.
  • Cleanliness of Delivery Vehicles (eg. washing of truck regularly and cleaning of cabin daily).

To be considered for this Role you will have the following skills & experience:

  • Have permanent or temporary work rights in Australia with no restrictions is required.
  • Be comfortable and able to lift at least 20kg is required.
  • Forklift licence is an advantage but not essential.
  • Experience delivering in and around Melbourne, would be an advantage but not essential.
  • Experience in chilled and frozen food distribution is an advantage but not essential.
  • Working as part of a team and being able to follow direction.
  • A strong work ethic and initiative.
  • A sense of urgency and the ability to meet deadlines.

At Royal Foods we pride ourselves on our high level of customer service. We pull together as a team to get the job done and we want to continue working as a team to deliver strong results, whilst supporting the company's core values.

Check our Seek page for all our current vacancies

RETAIL
Queensland & New South Wales:
8.00am – 5.00pm (4.00pm Fri)

Victoria & South Australia:
8.30am – 4.30pm (4.00pm Fri)

Western Australia:
8.00am – 4.30pm (4.00pm Fri)

TRADING HOURS

FOOD SOLUTIONS
Queensland & New South Wales:
8.00am – 5.00pm (4.00pm Fri)

Victoria:
8.00am – 5.00pm (4.00pm Fri)

Western Australia:
8.00am – 4.30pm (4.00pm Fri)

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