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Claims Liaison Officer
4 months ago
Description:
Are you ready to grow your career in Insurance?
Cover-More Group helps people travel safely across the globe every day.
We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.
We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs
As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.
You'll be responsible for assisting with the management of the 3rd Party Service Providers and Claims Payment processes
You'll oversee administrative tasks relating to an onshore portfolio for specific partners
You'll complete payment audit functions including liaising with Providers, Internal and External Stakeholders, reconciliation of accounts and determining case coverage
You'll act as the primary contact point for administrative-level escalations and claims, ensuring turnaround and processing in alignment with GICOP and AFCA legislation
You'll identify gaps in process, service or knowledge and liaise with relevant stakeholders to deliver improvements
And what are we looking for?
You'll have at least 2 years' experience in payment auditing or similar roles (e.g. Office administration, financial auditing, claims auditing)
You'll have great time management skills
You'll have the ability to detect and observe patterns
You'll have strong communication skills with the ability to both build rapport and have difficult conversations with stakeholders as required
You'll have great attention to detail
You'll have strong administration, planning and organisational skills
You'll ideally possess a strong understanding of insurances processes and legislation
You'll ideally have experience in quality assurance assessment and relevant quality assurance qualifications (Certificate/Diploma) - not necessary but highly desirable
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility.
We understand that flexibility is really important - whether hybrid, a compressed work week, part time or job share, there isn't one size that fits all.
So, let us know your preference and we will explore how we can accommodate you.Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it.
We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us.We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner.
We also offer great discounts through our extensive travel partnerships so start planning for your next trip todayDiversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
