Claims Officer

5 days ago


Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time
About the Role

We are seeking a highly skilled Claims Officer to join our Liability Claims team. As a Claims Officer, you will play a critical role in delivering exceptional customer service and managing end-to-end personal injury and public liability claims.

Key Responsibilities
  • Efficiently manage the claims process, ensuring accurate completion and validation of claims.
  • Interpret policy coverage and determine if coverage applies to claims submitted, escalating issues as needed.
  • Establish and maintain strong relationships with insureds, brokers, investigators, solicitors, and the general public.
  • Ensure compliance with relevant statutory guidelines and standards.
  • Initiate and complete recoveries from third parties.
  • Conduct self-audits of claims files to ensure positive internal audits.
  • Respond to enquiries in a timely, professional, and courteous manner within privacy guidelines.
Requirements
  • Sound technical understanding and ability to manage diversified liability claims.
  • Proficient in underwriting procedures and policy interpretation.
  • Legal qualifications are advantageous but not mandatory.
  • Ability to collaborate with relevant providers, including loss adjusters, lawyers, and consultants.
  • Understanding of the General Insurance Code of Practice.
  • Ability to build and maintain strong client/customer relationships.
  • Ability to participate in alternative dispute resolution.
About Us

eFinancialCareers Ltd. is a leading provider of financial services and insurance solutions. We are committed to delivering exceptional customer service and building strong relationships with our clients.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading provider of financial services and insurance solutions.

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