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Claims Officer

2 months ago


Brisbane, Queensland, Australia EFinancialCareers Ltd. Full time
About the Role

We are seeking a highly skilled Claims Officer to join our Liability Claims team. As a Claims Officer, you will play a crucial role in delivering exceptional customer service and managing end-to-end personal injury and public liability claims.

Key Responsibilities
  • Efficiently manage the claims process, ensuring accurate completion and validation of claims.
  • Interpret policy coverage and determine if coverage applies to claims submitted, escalating issues as needed.
  • Establish and maintain good client relationships with insured, brokers, investigators, solicitors, and the general public.
  • Ensure compliance with relevant statutory guidelines and standards.
  • Initiate and complete recoveries from third parties.
  • Self-audit claims files to ensure positive internal audits.
  • Respond to enquiries in an accurate, timely, professional, and courteous manner within Privacy guidelines.
Requirements
  • Sound technical understanding and ability to manage a diversified liability claims.
  • Proficient in underwriting procedures and policy interpretation.
  • Legal qualifications are advantageous but not a mandatory requirement.
  • Ability to collaborate with relevant providers, including loss adjusters, lawyers, and consultants.
  • Understanding of the General Insurance Code of Practice.
  • Ability to build and maintain strong client/customer relationships.
  • Ability to participate in alternative dispute resolution.
About Us

EFinancialCareers Ltd. is a leading provider of financial services and insurance solutions. We are committed to delivering exceptional customer service and building strong relationships with our clients.