Claims Officer

21 hours ago


Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time
About the Role

We are seeking a skilled Claims Officer to join our QLD Liability Claims team. As a Claims Officer, you will play a crucial role in delivering exceptional customer service and managing end-to-end personal injury and public liability claims.

Key Responsibilities
  • Efficiently manage the claims process, ensuring accurate completion and validation of claims.
  • Interpret policy coverage and determine if coverage applies to claims submitted, escalating issues as needed.
  • Establish and maintain good client relationships with insured, brokers, investigators, solicitors, and the general public.
  • Ensure compliance with relevant statutory guidelines and standards.
  • Initiate and complete recoveries from third parties.
  • Self-audit claims files to ensure positive internal audits.
  • Respond to enquiries in an accurate, timely, professional, and courteous manner within Privacy guidelines.
About You

To be successful in this role, you will have:

  • A sound technical understanding and ability to manage a diversified liability claims.
  • Proficiency in underwriting procedures and policy interpretation.
  • Legal qualifications will be advantageous but not a mandatory requirement.
  • Ability to collaborate with relevant providers, including loss adjusters, lawyers, and consultants.
  • An understanding of the General Insurance Code of Practice.
  • Ability to build and maintain strong client/customer relationships.
  • Ability to participate in alternative dispute resolution.
About QBE

We are an international insurer committed to building momentum towards a more resilient future. We value our employees and strive to create an inclusive workplace where everyone feels valued and respected. If you are passionate about delivering exceptional customer service and managing liability claims, we encourage you to apply for this exciting opportunity.


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