Client Support Officer

2 weeks ago


Ballarat, Victoria, Australia Department of Families, Fairness and Housing Full time

THE ROLE
Are you

  • Committed to providing high quality traumainformed service delivery to clients?
  • Able to communicate sensitively and effectively in complex and challenging situations?
  • A high performing team player with a collaborative approach?


The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub).

Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services.

The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstratehonesty and integrity in all interactions, underpins success in this role

ACCOUNTABILITIES INCLUDE

  • Support the Hub Manager and broader Hub workforce in delivering clientfocused objectives as aligned with strategic policy directions for Family Safety Victoria.
  • Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
  • Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.
Please open the position description to read more.

VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy (Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

HOW TO APPLY

  • Ballarat, Victoria, Australia Simply Helping Central Highlands and Djerriwarrh Full time

    ARE YOU PASSIONATE ABOUT PROVIDING QUALITY SUPPORT TO THE COMMUNITY?IF SO, WE'D LOVE TO HEAR FROM YOUSimply Helping Central Highlands and Djerriwarrh aims to provide skilled and trusted in-home care and support services to add value, meaning and dignity to the lives of our vulnerable community, including Service Users of NDIS, Aged Care, TAC and Work...

  • Support Coordinator

    2 weeks ago


    Ballarat, Victoria, Australia Gateways Support Services Full time

    Exciting opportunity for professional growth and advancement Supportive and empowering work environment- $40 to $45/h + Super + Salary packagingAbout usAt Gateways, we're not just a team, we're a vibrant community of individuals with diverse interests and talents.Our staff includes mountain riders, comedians, skiers, surfers, video game superstars, movie...


  • Ballarat, Victoria, Australia VIP Support Full time

    VIP SUPPORT is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs.We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes.We work one on one with...


  • Ballarat, Victoria, Australia VIP Support Full time

    VIP SUPPORT is an NDIS provider that is committed to delivering high quality care to people in their homes and local communities. We provide support services tailored to their individual needs.We are a diverse and multilingual organization supporting individuals across a wide spectrum to achieve positive health and wellbeing outcomes.We work one on one with...

  • Support Worker

    2 weeks ago


    Ballarat, Victoria, Australia BrightCare Home and Support Full time

    Main Duties and Responsibilities:Assist older people living independently in the community with activities relating to personal wellbeing, household management, and lifestyle,including:personal hygiene, grooming and presentation- general household, cleaning and environmental maintenance tasks- activities of interest in the home and local community-...


  • Ballarat, Victoria, Australia melba support services Full time

    Ballarat Based:- Part-time Role - 32 hours per weekAbout MelbaThis year will be Melba's 50th anniversary of providing exceptional, uncompromising, truly individualised services to people with disabilities. We are renowned for placing the 1,400 people we support in the centre of everything we do. We operate throughout Victoria and we're still growing.Our team...

  • Client Advisor

    2 weeks ago


    Ballarat, Victoria, Australia Adecco Full time

    Leading Audiology provider - Enjoy involvement in making a difference in lives Full Time Monday to Friday, no weekend work- collaborative & supportive culture Full comprehensive training and onboardingThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven...


  • Ballarat, Victoria, Australia Talent International Full time

    Job Details:LocationBallaratSalaryUp to AU$37.36 per hourJob TypeFull TimeRefBBBH102176_ ContactSamuel BeckettPostedabout 4 hours agoThe opportunityOur client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with...


  • Ballarat, Victoria, Australia mecwacare Full time

    Full-time Position Ballarat Location Generous Salary Packaging OptionsCLIENT SERVICES COORDINATOR- Full-time Position:- Ballarat Location:- Generous Salary Packaging Options:- Training and Developmentmecwa_care_ is seeking a stand-out rostering expert to join the client services team in our Home Care Services department. This is a fast-paced, phone-based...


  • Ballarat, Victoria, Australia Randstad Australia Full time

    Randstad is currently partnered with a local Ballarat Client seeking an Administrator on a temporary assignment until the end of October. 38 hours per week. Your new roleThe Business Support Officers are responsible for delivery of high standard, best practice administrative and business support to operational teams and depots.These positions report to the...


  • Ballarat, Victoria, Australia Randstad Australia Full time

    Randstad is currently partnered with a local Ballarat Client seeking an Administrator on a temporary assignment until the end of October. 38 hours per week. Your new roleThe Business Support Officers are responsible for delivery of high standard, best practice administrative and business support to operational teams and depots.These positions report to the...

  • Fire Support Officer

    2 weeks ago


    Ballarat, Victoria, Australia Department of Energy, Environment and Climate Action Full time

    Join our team as a Fire Support Officer and ignite your career with passion and purposeIf you're seeking a role that keeps you on your toes, where every day presents new challenges and opportunities, then this is the perfect match for you.We are dedicated to ensuring the safety and protection of lives and properties within our district. As a Fire Support...


  • Ballarat, Victoria, Australia Correct Care Australasia Full time

    1 day per week role (0.2FTE) Role based in Ballarat VIC 3350 Part Time ($25.50/hr + super) or Casual role ($31.88/hr)Administration Support OfficerIf you want to make a difference while working in a multidisciplinary team that shares your dedication to 'Healthcare Without Judgement', we have the opportunity you are looking forThe Company:Correct Care...


  • Ballarat, Victoria, Australia City of Ballarat Full time

    Ongoing, full-time opportunity*:- Band 5 Salary Package, $69, $79,372.80 plus superannuation with a monthly RDO*:- Exciting diverse executive support opportunity within a supportive team environmentJoin us in the Executive and Civic Services business unit to be part of the dynamic and fast paced Civic Support team. This is an exciting time to join the team...


  • Ballarat, Victoria, Australia NextGen Jobs Full time

    Administration Support Officer Trainee Could a career in business be for you?_Are you: Adaptable and comfortable working within a highly sensitive environment? Someone that has a high attention to detail and confident communication skills? A person who enjoys teamwork and liaising with a diverse range of people? Unemployed People with a disability Aboriginal...


  • Ballarat, Victoria, Australia Country Fire Authority Full time

    Location: Western Region | BallaratJob type: Part time / 20/09/2024Organisation: Country Fire AuthoritySalary: Salary not specifiedOccupation: Administration/SecretarialReference: VG/1742959Located in Ballarat | District 15Fixed term (ends | Part Time (3 days per week)$59,337 pa pro rata (plus 11% super) | PTA Level 2The Country Fire Authority (CFA) is one...


  • Ballarat, Victoria, Australia St Patrick's College Full time

    St Patrick's College is a Catholic day and boarding school for boys in Years 7 to 12 in the Edmund Rice tradition, founded in 1893 and conducted by Edmund Rice Education Australia (EREA).Central to the mission of the College is an unequivocal commitment to fostering the dignity, self-esteem and integrity of all students and providing them with a safe,...


  • Ballarat, Victoria, Australia Ballarat Health Services Full time

    About the roleThe Information Support Officer (ISO) provides technical system advice, training and support for health and education sector stakeholders across Victoria on using Placeright to plan, manage and report on student placements. The Information officer has broad responsibility for the provision of health workforce-related support and advice to...


  • Ballarat, Victoria, Australia Laminex AU Full time

    Our Australian Made StoryYou know you've found the right place when you feel like you belong. Where you mix with people with shared values and drive. Whose energy sparks your own, and where you feel like you're part of something great.That's what you'll find at Laminex. We've been Australia's leading manufacturer of decorative surfaces for over 85 years....


  • Ballarat, Victoria, Australia HealthcareLink Support Full time

    Job title: Occupational Therapist - Varied Caseload to choose from - Clinic-Based/Community/HybridSalary: Respectable remuneration package + super + PD + Laptop/Mobile Phone/Company CarLocation: Ballarat, VICAbout the job Join the team that has a mission to support individuals and families to achieve their goals, by providing personalised, high-quality,...