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Aps3 Participant Support Officer

3 months ago

Ballarat, Victoria, Australia Talent International Full time

Job Details:

Location
Ballarat

Salary
Up to AU$37.36 per hour

Job Type
Full Time

Ref
BBBH102176_

Contact
Samuel Beckett

Posted
about 4 hours ago

The opportunity
Our client is a community focused federal government agency.

They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract until 31/12/2024 with the opportunity to extend.

APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Wendouree location.


About the role:

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Financial Stream responsibilities will include:

  • Managing and resolving participant matters by actioning planning tasks as per the Agency Act
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and Agency online support
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
  • Undertaking research and investigation activities and preparing associated reports and correspondence
  • Undertaking a range of data entry activities and ensuring follow up is completed
  • Receiving and recording complaints and other feedback in the Business systems

About you

  • Australian citizenship is a requirement to be eligible for this position
  • Previous experience within Government or Disability highly advantageous
  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes

APPLY
Submit your resume, or for further information please contact