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Client Services Officer
3 months ago
ARE YOU PASSIONATE ABOUT PROVIDING QUALITY SUPPORT TO THE COMMUNITY?
IF SO, WE'D LOVE TO HEAR FROM YOU
Simply Helping Central Highlands and Djerriwarrh aims to provide skilled and trusted in-home care and support services to add value, meaning and dignity to the lives of our vulnerable community, including Service Users of NDIS, Aged Care, TAC and Work Cover.
Simply Helping is seeking an enthusiastic _
Client Services Officer_ to join our team, who is compassionate and caring in nature, while being sensitive to the needs and vulnerability of others.
Your role will require you to report directly to Simply Helping Central Highlands and Djerriwarrh based at our office, 109 Mair Street East, Ballarat, Victoria 3350.
Skills and Qualifications
- Certificate III/IV Business Admin/Community Services or equivalent education
- Minimum 1 year of relevant industrybased administration experience
- Working knowledge of Carelink or other rostering systems
- Awareness of SCHADS award and Fair Work practices
As a _
Client Services Officer_ in our team, you will be responsible for scheduling services that support Service Users with daily living skills, assisting with social and recreational activities, implementing, and monitoring practices that will promote a healthier lifestyle and empowering Service Users to help them achieve their goals.
Duties may include but are not limited to the following:
- Point of contact for all enquiries.
- Competent use of company software including CareLink and Microsoft Suite.
- Action new service requests and complete relevant documents and entry of data, ensuring confidentiality and compliance in accordance with company policy.
- Report initial Service User's concerns, feedback and incidents, recording details and notification to appropriate contacts.
- Be proactive with Service User and Support Worker engagement.
- Roster Support Workers on shifts, based on their qualifications, skill levels and availabilities to ensure a positive outcome.
- Maintain communication with Service Users, families and advocates in a professional manner.
- Contribute Service User updates at weekly staff meeting.
- Perform adhoc and project work as directed by Manager.
- Actively participate in an Annual Performance Review.
SHARED TASKS AMONG CLIENT SERVICES TEAM:
- Monitor and maintain Service User's files on SharePoint and ensure confidentiality.
- Accurate approval of all shifts for payroll and invoicing purposes.
- Run end of fortnight reports from CareLink and provide to Branch Manager.
- Check shift progress notes, GPS locations and shift variations.
- Hold and attend to the afterhours phone on a rotating roster.
- Coordinate and attend initial meetings with Service User's to complete intake documents and assessments.
- Participate in relevant audits.
Mandatory requirements:
- NDIS Worker Screening Check
- National Police Check (
Foreign Nationals:
International Police Check and Working Visa)
- Working with Children's Check employee
- Australian Driver Licence
- Vaccinated against COVID1 minimum 3 doses
We are just a phone call away if you have any questions
Contact our Human Resources Manager, Catherine:
- Call our office on
and press 4.
Job Types:
Full-time, Permanent
Salary:
From $56,474.08 per year
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Certificate I
- IV (preferred)
Experience:
- industry-based administration: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location:
One location
Application Deadline: 02/04/2023
Expected Start Date: 03/04/2023
