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Moneycare Problem Gambling Financial Counsellor

3 months ago

Mount Gravatt, Queensland, Australia The Salvation Army Full time

Number of Positions Available:
1

  • Start your career with The Salvation Army today
  • We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
  • ABOUT US
  • The Salvation Army is one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters

Moneycare is The Salvation Army's national financial counselling and financial capability program. It is one of the largest and long-running such programs in Australia.

Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation.

Moneycare has a focus on holistic, strengths-based services that are professional, caring, and missional.

About the role


We are seeking a values-driven Moneycare Problem Gambling Financial Counsellor to provide holistic financial counselling and advocacy services to people in financial difficulty or crisis.

You will be required to recognise the ways in which other life issues may interact with personal financial issues, considers the clients' unique circumstances, their financial history and financial behaviours.

You will conduct group community education (financial literacy/capability) sessions where appropriate and in consultation with the Moneycare Manager with a view to helping people build longer-term capability, manage their money better and make informed choices.

You will successfully

  • Provide a holistic financial counselling and advocacy service to people in financial difficulty or crisis which recognises the ways in which other life issues may interact with personal financial issues, considers the clients' unique circumstances, their financial history and financial behaviours
  • Conduct group community education (financial literacy/capability) sessions where appropriate and in consultation with the Moneycare Manager with a view to helping people build longerterm capability, manage their money better and make informed choices
  • Client counselling sessions and community education sessions are conducted regularly and at a rate determined by the Moneycare Manager
  • Review Open cases regularly and closed promptly on completion
  • Information provided and actions taken, lead to positive outcomes for clients (achieved in the majority of cases as reflected in statistical data and client feedback). Over 90% of client feedback, as evidenced by returned feedback sheets, is positive and indicates the building of capability in clients
  • Develop effective working relationships with relevant community organisations, government departments and financial institutions
  • Demonstrate comprehensive understanding of, and compliance with, relevant legal, regulatory and Moneycare processes and policies. Evidence of compliance with funding body requirements
  • Operate the local Moneycare practise with autonomy but within TSA and Moneycare policy and procedure, managing own scheduling, case load and reporting of statistical data
  • Provide monthly reports to Moneycare Manager and to the Divisional Mission and Resource Director
  • Social, as requested
  • Additional duties as determined by the Moneycare Manager
This is a fixed term (2 years) part time position (30.4 hrs per week), based in Mount Gravatt, QLD. Salary and conditions are in accordance with SCHADS (Level 5 Accredited, Level 4 Diploma, Level 3 Training).

You will have

  • Accreditation as a Financial Counsellor or willingness to attain as soon as possible
  • Diploma of Community Services (Financial Counselling) or be willing to undertake study from outset
  • Demonstrated ability to work with different cultures and backgrounds.
  • Demonstrated money management and negotiation skills
  • Demonstrated ability to work with people suffering difficulties and crisis
  • 12+months experience in a relevant field
  • Degree qualifications or extensive experience in the fields of welfare, finance, community services, psychology or business fields is desirable
  • Demonstrated ability to work within a counselling framework is highly regarded
  • Demonstrated high level interpersonal, active listening and analytical skills
  • Proficiency working within a Windows Office environment
  • Ability to meet deadlines and work under conflicting time pressures
  • Compassionate and nonjudgmental
  • Willingness to travel on occasion for training and development
  • Flexibility with hours at times to meet the operational requirements of the role
  • A Current Drivers Licence
  • A current Working with Children C