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Customer Experience Expert

3 months ago

Townsville, Queensland, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Townsville Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running

  • Monday - Friday 12.00pm - 5.00pm
  • May be required to work some Saturdays
  • $28.64ph + Super
  • May be a chance of progressing to full time hours in the future, so must be flexible with hours of work.

About the Role:

  • Face to Face customer service
  • Greeting customers and visitors at reception with a positive, helpful attitude.
  • Ensuring our customers have the best experience within the Branch
  • Answering customer inquiries via telephone, email, and in-person.
  • Provide support to the manager and the running of daily operations
  • Effectively keeping customers updated on delivery lead times
  • Undertake repair inspections on vehicles
  • Explore customer needs and educate on our full scope of services
  • Issue invoices and raise job authorities as required
  • Scheduling repair bookings
  • Source suitable resolutions to customer concerns and follow up customer queries

About You:

  • Professional communication and presentation skills
  • Excellent and clear verbal and written communication skills
  • MUST have a current drivers licence
  • Ability to resolve issues and create solutions for customers
  • Support the Branch manager with administrative tasks
  • Ability to work in fast paced workplace
  • Excellent time management and prioritisation skills
  • Intermediate to Advanced Microsoft Office skills

Benefits:

  • Supportive and collaborative team environment
  • Growth and development opportunities
  • Competitive salary
  • Reward and Recognition programs

Realise your potential and build a great career with O'Brien and Apply today

As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.


O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.