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Business Support Officer

2 months ago

Townsville, Queensland, Australia Townsville City Council Full time
About the Role

This position will be focused on delivering exceptional customer experiences and providing administrative support to the Environmental Health and Regulation section at Townsville City Council.

Key Responsibilities
  • Provide timely and effective support to ensure that legislative and regulatory requirements are met, while maintaining quality and attention to detail.
  • Act as the primary point of contact for customer enquiries and provide specialist advice to a wide-ranging customer base.
  • Generate, monitor, and complete financial processing transactions, including procuring goods and services, managing the portable and attractive item register, and coordinating travel arrangements.
  • Ensure that the Schedule of fees and charges are administered accurately, including the raising of all relevant fees and charges, collection of payments, and receipting.
  • Interpret and filter customer service requests for inspection, investigation, and/or scheduling of works, ensuring that priority levels are assigned in accordance with the sectional priority matrix.
  • Administrate, investigate, and accurately process relevant applications and/or projects that support the Section's requirement to meet relevant legislative and regulatory timeframes.
  • Deliver an outcomes-focused and value-adding culture where leaders and staff take personal accountability for delivering on Council's Corporate Plan and policies.
  • Ensure accurate record keeping (including decisions, recommendations, and resolutions) in the appropriate system in accordance with all record keeping and operational standards.
About You
  • You will be able to provide excellent customer service and specialist advice to a wide-ranging customer base, including external and internal customers, government departments, executive leadership, Mayor, and Councillors.
  • You will be willing to work with and around animals, as the role sits part of the team that provides support to our Animal Care and Adoption Centre.
  • You will be able to generate, monitor, and complete financial processing transactions, including procuring goods and services, managing the portable and attractive item register, coordinating travel arrangements, credit card reporting/balancing.
  • You will be able to ensure that the Schedule of fees and charges are administered accurately, including the raising of all relevant fees and charges, collection of payments, and receipting.
  • You will be able to interpret and filter customer service requests for inspection, investigation, and/or scheduling of works, ensuring that priority levels are assigned in accordance with the sectional priority matrix.
  • You will be able to administrate, investigate, and accurately process relevant applications and/or projects that support the Section's requirement to meet relevant legislative and regulatory timeframes.
  • You will be able to deliver an outcomes-focused and value-adding culture where leaders and staff take personal accountability for delivering on Council's Corporate Plan and policies.
  • You will be able to ensure accurate record keeping (including decisions, recommendations, and resolutions) in the appropriate system in accordance with all record keeping and operational standards.
What We Offer
  • 17.5% annual leave loading
  • Up to 5 weeks annual leave
  • Up to 3 weeks Personal/Carers Leave
  • 14 weeks paid Parental Leave
  • Domestic and Family Violence Leave
  • Natural Disaster Leave
  • Long Service Leave available pro rata after seven years
  • Up to *13.5% Superannuation employer contribution for contributing members
  • Salary Sacrifice opportunities
  • Learning and Development opportunities
  • Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
  • Employee Loyalty Program offering discounts at selected local businesses
  • Employee Assistance Program
  • Active Family Social Club
  • Flexible working arrangements

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.

Current TCC employees are required to discuss their intention to apply for an advertised position with their Team Leader/Team Manager prior to lodging an application.