Customer Service Representative

9 hours ago


Townsville, Queensland, Australia Rentokil Initial Full time
{"title": "Customer Service Consultant", "description": "

At Rentokil Initial, we are proud to offer a unique opportunity for a skilled Customer Service Consultant to join our team in Townsville.

This role is a fantastic chance to provide exceptional customer service, sales, and support to our domestic customers.

Key Responsibilities:

  • Respond to inbound calls and email inquiries from customers in a timely and professional manner.
  • Proactively make outbound calls to promote our products and services.
  • Resolve customer queries quickly and accurately.
  • Schedule appointments for residential customers.
  • Convert incoming inquiries into sales opportunities.
  • Liaise with colleagues to ensure seamless customer service.
  • Meet sales targets and maintain accurate customer records.

Requirements:

  • Experience in customer service or call centre environments.
  • Demonstrated experience in phone sales and converting enquires into sales.
  • Excellent communication and negotiation skills.
  • Ability to work with multiple database systems and email programs.
  • Proficient in verbal and electronic communication.
  • Able to work calmly under pressure and multitask.
  • Proven problem-solving skills.
  • Ability to deliver a 'wow' experience to customers.
  • Team player with a professional and reliable attitude.

About Rentokil Initial:

We are a global expert in pest, hygiene, and indoor plant care, driven by a passion to help protect people, enhance lives, and preserve our planet.

Our team is friendly, supportive, and dedicated to making a positive difference for our customers and communities.

", "lang_code": "en-US"}

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