Banking Consultant
4 days ago
We are seeking a highly skilled Banking Consultant to join our team at Australia and New Zealand Banking Group Limited. As a Banking Consultant, you will play a critical role in providing our customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
Key Responsibilities- Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
At Australia and New Zealand Banking Group Limited, we offer a range of benefits and opportunities for our employees, including access to health and wellbeing services, discounts on selected products and services, and a range of flexible working arrangements.
We are committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
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