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Porter - Customer Service Expert

2 months ago


Townsville, Queensland, Australia The Ville Resort–Casino Full time
About the Role

We are seeking a skilled and enthusiastic Porter to join our team at The Ville Resort-Casino. As a Porter, you will play a vital role in ensuring our guests have an exceptional experience from the moment they arrive to the moment they depart.

Key Responsibilities
  • Assist with luggage and valet parking, ensuring efficient and secure handling of guests' belongings.
  • Respond to guest inquiries about dining options, accommodations, promotions, and events, providing exceptional customer service and exceeding guests' expectations.
  • Work collaboratively with other team members to ensure seamless guest experiences.
  • Hold a current Class C Drivers' license with the ability to drive manual transmission.
Requirements
  • Experience in a customer-focused role, with a proven track record of delivering exceptional service.
  • Exceptional communication skills, with an immaculate presentation.
  • Physical ability to lift and carry luggage and perform tasks requiring moderate physical effort.
  • Ability to multitask in a dynamic and fast-paced environment.
  • Computer literate with knowledge of Microsoft Office suite.
What We Offer
  • Permanent Part-Time positions & Casual positions available.
  • Idyllic location in tropical North Queensland.
  • Uniforms supplied and laundered.
  • Free car parking.
  • Employee Assistance Program.
  • Corporate discount on health insurance.
  • Paid Parental Leave.
  • Generous discounts across Morris Group.