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Debt Recovery Specialist

3 months ago

North Ryde, New South Wales, Australia CSR Full time

About this role

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

About the role

Join our team as a Debt Recovery Specialist and take charge in minimizing the value of bad debt across our Australian and New Zealand ledgers. Your expertise will be crucial in effectively managing debt collection processes, negotiating payment arrangements, and maintaining positive relationships with clients while ensuring optimal financial outcomes for CSR.

In this role you will:

  • Initiate collection action for the recovery of delinquent debts $10m to $15m approx. 150 accounts
  • Manage as much as possible of the collection process in-house.
  • Agree payment plans with customers & monitor adherence to the arrangement.
  • Agree with the BU Credit Manager any action that will incur costs over 40% of the debt or any individual expense over $1k.
  • Prepare bad & doubtful debt reports and recommendations.

What you bring to the role:

  • 2 years' experience in a similar debt recovery position.
  • Excellent communication and negotiating skills.
  • Confidence in making phone calls and engaging with debtors.
  • Ability to work autonomously & as part of a team.
  • A keen eye for detail.
  • Time management, organisational & multitasking skills.
  • Professional, positive, and ethical attitude

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

  • Attractive salary and benefits, including access to exclusive discounts and offers.
  • Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
  • Care and wellbeing offer includes up to 16 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
  • Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How to Apply:

Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you

To find out more about us, visit