Recovery and Support Payment Processor

4 days ago

North Geelong, Australia WorkSafe Victoria Full time

 

  • $71,594 per annum + superannuation
  • Fixed Term, Full Time to 30/06/2025
  • Geelong location (hybrid working model – 3 days per week in the office)

About the role

The Claims and Recovery Support Division (“CaRS”) is focused on supporting the recovery and return to work of injured workers.

CaRS is transforming how support and services are delivered to injured workers to improve outcomes achieved and help shape the future Recovery Service Model for the Victorian Workers Compensation scheme.

The Recovery & Support Payments Processor is a member of the Claims Support team within the CaRS Division. The Recovery & Support Payments Processor is responsible for ensuring that workers being supported by the WorkSafe Claims and Recovery Support Division are supported towards the best prospects of health and functional recovery through the timely payment of entitlements to compensation and medical expense payments using a team-based approach with Recovery and Support Coordinators, Advisors, Officers and Administrators.

You will be:

  • Processing appropriate and timely payments in relation to active claims that includes medical and other provider invoices, injured Worker reimbursements, weekly compensation, index certificates and documents
  • Proactively identifying the need for additional information to process entitlements and seek the appropriate source to obtain necessary information
  • Providing the team with the current status of claims on matters including payments, approvals and schedules
  • Identifying and escalating complex issues relating to legislation and policy to relevant team members
  • Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email

Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.

About you

You are an experienced insurance specialist with a background in claims processing, auditing, accounting, contracts or information technology. Your communication and organisational skills are high level and you hold a team-player attitude. Additionally, you will possess the following skills and experience:

  • Previous experience specifically managing workers compensation claims in Victoria
  • Understanding of the Victorian workers compensation scheme, legislation and policies
  • Excellent communication and interpersonal skills
  • High attention to detail with the ability to prioritise tasks
  • Ability to work with different IT applications

Qualifications

  • Working knowledge of insurance and medical terminology is desired
  • Ability to use WorkSafe’s Tempus, Novus and ACCtion systems is desired

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

What’s next?

Applications close 11:00pm Thursday 10th October 2024. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email David_Heaney@worksafe.vic.gov.au

About us

WorkSafe's Strategy has our core purpose front of mind – reducing workplace harm and improving outcomes for injured workers. We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

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