Recovery and Support Payment Specialist

3 days ago

North Geelong, Victoria, Australia WorkSafe Victoria Full time
About the Role

The Claims and Recovery Support Division is focused on supporting the recovery and return to work of injured workers. As a Recovery and Support Payment Processor, you will play a critical role in ensuring that workers being supported by WorkSafe are supported towards the best prospects of health and functional recovery through the timely payment of entitlements to compensation and medical expense payments.

Key Responsibilities
  • Process appropriate and timely payments in relation to active claims, including medical and other provider invoices, injured worker reimbursements, weekly compensation, index certificates, and documents.
  • Proactively identify the need for additional information to process entitlements and seek the appropriate source to obtain necessary information.
  • Provide the team with the current status of claims on matters including payments, approvals, and schedules.
  • Identify and escalate complex issues relating to legislation and policy to relevant team members.
  • Accountable for creating and capturing accurate and complete records of business activities related to this position, in accordance with approved policy and procedures.
About You

You are an experienced insurance specialist with a background in claims processing, auditing, accounting, contracts, or information technology. Your communication and organisational skills are high-level, and you hold a team-player attitude. Additionally, you will possess the following skills and experience:

  • Previous experience specifically managing workers' compensation claims in Victoria.
  • Understanding of the Victorian workers' compensation scheme, legislation, and policies.
  • Excellent communication and interpersonal skills.
  • High attention to detail with the ability to prioritise tasks.
  • Ability to work with different IT applications.
Qualifications
  • Working knowledge of insurance and medical terminology is desired.
  • Ability to use WorkSafe's Tempus, Novus, and ACCtion systems is desired.
Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe, and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community. We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities, and genders.

  • Payment Operations Specialist

    2 weeks ago

    North Geelong, Victoria, Australia Randstad Full time

    Job Title: Payment Operations SpecialistLocation: RemoteEmployment Type: Contract role - Full time hoursPay rate: $41/hr + superRole Overview:The Payment Operations Specialist is responsible for the provision of timely and accurate processing of high volume provider accounts and client reimbursements. The role also entails providing first call resolution and...

  • Payment Processing Specialist

    1 week ago

    North Geelong, Victoria, Australia Randstad Full time

    Job Title: Payments OfficerLocation: Geelong basedEmployment Type: Contract role - Full time hoursPay rate: $41/hr + superRole Overview:The Payment Officer is responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role entails providing first-call resolution and quality customer service to...

  • Payment Processing Specialist

    1 week ago

    North Geelong, Victoria, Australia Randstad Full time

    Job Title: Payments OfficerLocation: Geelong basedEmployment Type: Contract role - Full time hoursPay rate: $41/hr + superRole Overview:The Payment Officer is responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role entails providing first-call resolution and quality customer service to...

  • Orthodontic Specialist

    3 days ago

    North Geelong, Victoria, Australia HealthcareLink Support Full time

    About the PracticeHealthcareLink Support is a growing dental clinic in Geelong, seeking a dedicated and skilled Orthodontic Specialist to join our team. As a valued member of our team, you will have the opportunity to contribute your clinical expertise and passion for delivering exceptional patient care.About the RoleWe are looking for an experienced...

  • Orthodontic Specialist

    2 weeks ago

    North Geelong, Victoria, Australia HealthcareLink Support Full time

    About the OpportunityHealthcareLink Support is seeking a highly skilled and dedicated Orthodontic Specialist to join our team. As a valued member of our dental practice, you will have the opportunity to contribute your clinical expertise and passion for delivering exceptional care to our patients.About the RoleKey Responsibilities:Diagnose and address oral...

  • Dispute Resolution Specialist

    3 days ago

    North Geelong, Victoria, Australia WorkSafe Victoria Full time

    About the RoleThe Dispute Resolution Officer is a key member of the Claims and Recovery Support Division, responsible for supporting the recovery and return to work of injured workers. This role involves proactively assisting the Senior Disputes Resolution Officer in the management and early resolution of disputes, ensuring positive outcomes are...

  • Dispute Resolution Specialist

    1 day ago

    North Geelong, Victoria, Australia WorkSafe Victoria Full time

    About the RoleThe Dispute Resolution Officer is a key member of the Claims and Recovery Support Division, responsible for supporting the recovery and return to work of injured workers. This role involves proactively assisting the Senior Disputes Resolution Officer in the management and early resolution of disputes, ensuring positive outcomes are...

  • Mental Health and Addiction Support Specialist

    2 weeks ago

    Geelong, Victoria, Australia Wellways Australia Full time

    About the RoleWe are seeking a highly skilled and compassionate Mental Health and Addiction Support Specialist to join our team at Wellways Australia. As a key member of our multidisciplinary team, you will play a vital role in providing support to individuals and their families affected by mental health and addiction issues.Key ResponsibilitiesProvide...

  • Technical Specialist

    1 week ago

    North Geelong, Victoria, Australia Employers Mutual Management Pty Ltd Full time

    {"title": "Technical Specialist Role Overview", "content": "EML is a leading workers compensation and personal injury claims management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey.We are seeking a Technical Specialist to join our diverse team based in Melbourne, who will make a...

  • Mental Health and Addiction Support Specialist

    2 weeks ago

    North Geelong, Victoria, Australia Wellways Australia Limited Full time

    About the RoleWe are seeking a highly skilled and compassionate Mental Health and Addiction Support Specialist to join our team at Wellways Australia Limited. As a key member of our multidisciplinary team, you will play a vital role in providing support to individuals and their families affected by mental health and addiction issues.Key...

  • Therapeutic Specialist

    7 days ago

    Geelong, Victoria, Australia MacKillop Family Services Limited Full time

    Therapeutic Specialist OpportunityWe are seeking a highly skilled Therapeutic Specialist to join our team at MacKillop Family Services Limited. As a Therapeutic Specialist, you will play a crucial role in supporting young people who have experienced trauma and complex needs.About the Role:Develop and implement therapeutic strategies and plans for each...

  • Kindergarten Inclusion Support Specialist

    2 weeks ago

    Geelong, Victoria, Australia Gateways Support Services Inc. Full time

    About Gateways Support Services Inc.We are a leading provider of support services for individuals with disabilities and their families. Our mission is to empower people to live fulfilling lives and maximize their quality of life.Job SummaryWe are seeking a highly skilled and dedicated individual to join our team as a Kindergarten Inclusion Support...

  • Kindergarten Inclusion Support Specialist

    2 weeks ago

    Geelong, Victoria, Australia Gateways Support Services Inc. Full time

    About UsAt Gateways Support Services Inc., we share a common goal: to provide exceptional support for individuals with disabilities and their families, enhancing their quality of life. Our organization is dedicated to delivering high-quality services that cater to the unique needs of our clients.What We OfferCompetitive salary packaging options to increase...

  • Recovery Worker

    2 weeks ago

    Fitzroy North, Victoria, Australia Wellways Australia Limited Full time

    About the RoleWe are seeking a skilled and compassionate Recovery Worker to join our Prevention and Recovery Care (PARC) program in North Fitzroy. As a key member of our multidisciplinary team, you will work closely with participants in their recovery journey, providing individual and group support, and leading activities that aid recovery.Key...

  • Technical Specialist

    3 days ago

    North Geelong, Victoria, Australia Employers Mutual Management Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our team in Melbourne. As a Technical Specialist, you will play a critical role in supporting our Case Management teams by providing technical guidance on compensation payment schemes and assisting in their administration.This is a permanent, full-time position based in our Melbourne...

  • Registered Nurse

    2 weeks ago

    Geelong, Victoria, Australia The Salvation Army Australia Full time

    About The RoleWe are seeking a dedicated and compassionate Registered Nurse to provide nursing support and care for clients of the Geelong Withdrawal Unit and support clients seeking to recover from addiction. Reporting to the Nurse Team Leader, this is a casual position based in Victoria.Key ResponsibilitiesEnsure that clients are welcomed into the program,...

  • Recovery Worker

    2 weeks ago

    Fitzroy North, Victoria, Australia Wellways Australia Limited Full time

    About the OpportunityWe are seeking a skilled and compassionate Recovery Worker to join our team at Wellways Australia Limited. As a key member of our multidisciplinary recovery team, you will play a vital role in supporting individuals experiencing mental health challenges in their recovery journey.Key ResponsibilitiesWork collaboratively with participants,...

  • Senior Performance Analyst

    7 days ago

    North Geelong, Victoria, Australia WorkSafe Victoria Full time

    About the RoleThe Senior Performance Analyst will be a key member of the Performance and Insights team within WorkSafe Victoria's Claims and Recovery Support division. This role will focus on providing quantitative analysis, advice, and reporting on performance trends, identifying emerging risk and opportunities relating to recovery, treatment, return to...

  • Data Entry Specialist

    2 weeks ago

    Geelong, Victoria, Australia Randstad Australia Full time

    Job Title: Data Entry Specialist / Payment Processing OfficerJob Summary:The Data Entry Specialist / Payment Processing Officer is responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role requires strong problem-solving skills and the ability to provide quality customer service to providers and...

  • Therapeutic Specialist

    6 days ago

    Geelong, Victoria, Australia MacKillop Family Services Limited Full time

    Therapeutic Specialist OpportunityWe are seeking a highly skilled and dedicated Therapeutic Specialist to join our team at MacKillop Family Services Limited. As a Therapeutic Specialist, you will play a crucial role in supporting young people who have experienced trauma and have complex needs and presentations.About the RoleThis is an ongoing part-time...