Service Coordination Officer
2 weeks ago
icare is seeking a Service Coordination Officer to ensure cost-effective services are coordinated to meet participant's needs and scheme objectives
Permanent contract with a 35 hour working week
17.5% annual leave loading and flex leave
Hybrid working environment, offering starting salary of $93,295
About the Role
In this role you will monitor and manage a caseload of lower complexity/activity participants to ensure appropriate services are sourced, participant's needs are reviewed and addressed in line with the Lifetime Care Guidelines or Workers Compensation Legislation.
You will also manage service approvals and payments for participants in accordance with agreed needs, assessments and plans through the online case management and financial management system.
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
Comprehensive learning and development supportaligned to icare's Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It's an exciting time at icare where no two days are the same: as a
Service Coordination Officer you will:
Use a person-centred approach to assist in identifying and reviewing the needs of participants/workers across the later phases of recovery and community participation.
Work collaboratively with external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant/worker.
Apply critical reasoning and thinking within a decision-making framework regarding approving recommendations and funding for reasonable and necessary/reasonably necessary treatment, care and support within agreed functional delegations.
Keep abreast of and understand the legislative framework and Guidelines and how these contribute and impact the decision-making framework.
Work collaboratively with all teams across Lifetime Schemes, in the management of disputes and complaints and have an awareness of continuous improvement systems to drive quality and consistency in decision making
Identify and participate in own professional development opportunities to build skills and knowledge regarding severe injury management
Skills & Experience
Experience in the health or disability sector, or, experience in injury or illness case management, or, completion, or near completion of an allied health or disability tertiary qualification
Knowledge of a person centred approach to service delivery
An understanding of the needs and perspectives of people with disabilities.
An ability to understand and interpret critical information to inform decision making.
Good communication skills – ability to build rapport and communicate, create and nurture effective working relationships with all stakeholders.
Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
Ability to travel within NSW and possibly interstate depending on the Region.
A current driver's licence.
Compliance with Pre-employment checks (including Working With Children Check)
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities.
Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit ourwebsite
icare operates a direct sourcing model so no agency introductions will be accepted
We are aCircleBackInitiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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