Senior Customer Engagement Officer

2 weeks ago

The Hill, Australia NSW Public Service Commission Full time
Press Tab to Move to Skip to Content LinkSelect how often (in days) you would like to receive alertsSenior Customer Engagement Officer (12 Month Temporary Opportunity)

Organisation/Entity:

Transport For NSWJob category:

ProjectsJob location:
Newcastle, NSW, AU, 2302

Job reference number:

93995Employment type:

Fixed Term Full-TimeSalary range:
$ $ You're looking to embed yourself in projects of different sizes and become part of a team that's shaping the landscape across NSW.

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders

are engaged and empowered by what we do.

In this role, you'll:
Join our Regional and Outer Metropolitan, Community and Customer Engagement North team where you will coordinate and deliver a

range of internal and external communication and stakeholder engagement activities for Newcastle, Hunter Valley and Central Coast regions.

Embedded in a team that works closely with internal project teams and external stakeholders such as local councils, you will manage the


development and implementation of strategic and corporate communication strategies and plans and ensure they are successfully delivered on time and on budget.


This role will see you involved in high profile, community shaping projects that will impact the lives of those living in Regional NSW.


This is a temporary, full time position up to September 2025 and offers hybrid working from our Newcastle or Central Coast office.

For more information on this position and business unit, view the role description.

You are a passionate communications and engagement professional, ideally with exposure to infrastructure projects. You have a genuine

desire to engage and partner with internal project teams and external stakeholders to deliver strategies for Regional NSW.

You are a natural persuasive communicator, who shows adaptability and agility when dealing with multiple audiences and stakeholders, and

your flair for influencing decision making positions you as an SME in your field. You build genuine, lasting relationships with those around

you, and you put people at the heart by advocating for the communities you represent.

This role will suit you if you have worked on multiple large scale communications and engagement projects, with complex stakeholder

groups, tight deadlines and an ever-changing project landscape.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve.

If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .We offer a wide range of employee benefits , like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.
What are you waiting for...? Connect with us.

Apply nowFor more information about this role, please contact living with disability are supported throughout the recruitment process and at work.

Visit Supporting people with disability


for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity.

We also pay our respects to Elders past and present and recognise the continued connection to country.

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