Technical Customer Support Representative

2 weeks ago

Sydney, New South Wales, Australia Stryker Full time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks – like tuition reimbursement and a wellbeing program (*Benefits vary by country)

Are you looking for a change in career? We are calling all energetic, active team players, with an eye for detail Stryker has a talent-based recruitment philosophy We hire on the person, rather than the experience. We don't hire from a particular industry, a lot of our top performers have come to us from professional sports, personal training, military, retail and hospitality to name a few.

Join us as a Technical Customer Support Representative. Be the go-to expert for troubleshooting medical device equipment and organising technical bookings to support our customers and field team.This is a full time role based on site in St Leonard's Monday to Friday. This role would suit a bio-medical engineer or engineering graduate looking to start their career in medical devices.

You must have full working rights in Australia for this role.

Who we want:

Team players – Build strong relationships, exhibit excellent communication skills, and motivate others to achieve great outcomes.Detail-oriented – Your keen attention to detail will be crucial in this role.Fast-paced environment – Embrace the need for continuous energy and drive.Problem-solving – Be the go-to person for finding solutions when challenges arise.Make healthcare better – Each day presents an opportunity to develop expertise in the medical device industry and contribute to improving patient care.

Your responsibilities will include:

Working hands-on as part of a motivated and passionate team to efficiently manage of all phone and email inquiries into the Repair Centre and all Service ContractsBooking incoming repair jobs and prioritizing work orders based on circumstances, driving the workflow of the Treatment Service EngineersReceipting incoming parts and arranging the distribution of them when required to the Field Service TeamEnsuring high attention to detail, thereby positively impacting patient outcomes.Possess the innate qualities sought by Stryker, a company that values high performance and talent.Want to be part of something bigger and truly make a difference

Benefits of joining our team:

Join one of Australia's Best Places to WorkEnjoy various financial benefits, including healthcare, financial well-being, and insurance.Begin your career and self-development journey from day one with our comprehensive program.Engage in volunteer days to give back to the community.Access employee benefits and perks, take advantage of paid parental leave schemes.

To learn more about this exciting opportunity, click "apply now"

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at

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