Technical Support Representative

1 week ago


Sydney, New South Wales, Australia Anávo Full time
Permanent Full-time

  • Anywhere

Date Posted:

Job Reference ID:

15963

Location:

Sydney

General Job Description:

The Company


Our client is a fast growing international manufacturer, specializing in Energy Storage systems and solutions in residential and commercial Solar and they are now expanding their teams in Brisbane, Sydney & Melbourne.


The Opportunity


The chance to join an award-winning team and provide phone-based technical support and be responsible for troubleshooting issues, providing solutions, and guiding installer/customers through the setup and installation process of the products.


Role Responsibilities


This position requires a high level of technical expertise, excellent communication skills and a customer-centric attitude, in order to provide timely and effective technical support via phone to customers.


  • Troubleshoot and diagnose technical issues related to hardware and software, and provide solutions to customers.
  • Communicate technical information in a clear and concise manner to customers with varying levels of technical proficiency.
  • Guide customers through the setup and installation process of our products.
  • Document customer interactions and solutions provided in our CRM system.
  • Collaborate with internal teams, including Sales and Engineering, to resolve complex technical issues.
  • Stay uptodate with the latest product developments and industry trends to provide the best possible support to our customers.

Selection Criteria

  • 12 years' experience in a phonebased technical support environment.
  • Strong technical skills and ability to troubleshoot & diagnose issues related to hardware and software.
  • Excellent communication skills with a customercentric attitude.
  • Ability to work in a fastpaced environment, handle multiple tasks simultaneously and remain calm & professional under pressure.
  • Knowledge of Energy Storage systems & Renewable Energy solutions is a plus.

Apply

Key Facts:

  • Expand your technical knowledge and skills in Energy Storage Systems.
  • Dynamic and supportive work environment.
  • Work with an awardwinning team in the Solar industry.

Full Job Description:


Learn and develop your technical knowledge with a Solar Inverter Manufacturer, by providing effective technical support via phone to customers.



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