Relationship Manager

2 weeks ago

Mackay Regional, Australia Ausnet Services Full time

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  • Provide account strategies and plans to drive growth.
  • Make a significant impact and contribute to our customers' Energy Future.
  • Expand our network and support the transition to sustainable energy with genuinely talented individuals.

Choosing AusNet means becoming part of a team of authentic individuals working together to drive tangible progress.

At AusNet, we bridge the gap between renewable energy sources and local communities, playing a crucial role in the shift towards clean energy and supplying essential energy to Victorian households.

Join us in leading the charge, while advancing your career alongside real people who inspire you to excel and make a meaningful difference - for your professional growth, our communities, and Australia's cleaner energy future.

Purposeful work with genuinely talented individuals. Now that's refreshing.

This is an exciting moment to be involved in the energy sector, so are you prepared to build a rewarding career while contributing to our cleaner energy future?

As the Relationship Manager in our Asset Services, Metering team, you will play a vital role in enhancing profitability and customer satisfaction by managing customer relationships and ensuring contractual compliance for Mondo and its clients.

With a split of 3 days in the office and 2 days working from home, this position is located in Southbank, with one day a week in Beaconsfield, Victoria, as part of the Asset Services - Metering team.

This role will deliver tangible results, such as:

  • Delivering outstanding customer service and account management to establish and maintain strong, enduring relationships at a senior level with key strategic customers in the metering business.
  • Boosting customer retention rates by effectively overseeing negotiated contracts.
  • Ensuring pertinent customer data is recorded in Salesforce to facilitate contract renewals.
  • Collaborating closely with operational teams to surpass customer expectations and achieve operational efficiencies.
  • Generating revenue growth from Channel Partners, Energy Retailers, and Direct Customers.
  • Negotiating agreements with retailers in accordance with Mondo's pricing strategy.
  • Participating in recurring engagement activities as required by the customer, such as operational and performance reviews, annual evaluations, etc.
  • Addressing client concerns and resolving issues effectively.
  • Monitoring Channel Partner and Energy Retailer performance to identify risk indicators.
  • Gathering customer feedback and insights to support the development of case studies and marketing materials.

You don't have to meet every requirement, but we are looking for a solid mix of:

  • Substantial strategic experience in account and relationship management, preferably within the energy or utilities sector.
  • The ability to work autonomously, solve problems effectively, and demonstrate proactive behavior.
  • Established connections within the industry.
  • Advanced presentation, negotiation, and communication skills.
  • Strong aptitude to influence and build relationships with key internal stakeholders.
  • Confidence in delivering presentations to small groups and senior leadership.
  • A high level of commercial acumen, negotiation skills, and communication expertise.
  • Occasional interstate travel may be necessary.

A welcoming environment to belong

We value diverse perspectives, unique voices, and inclusivity within our team. Engage and connect through our social club, family day, a variety of events, or by joining one of our Employee Network Groups.

We offer more than just competitive compensation. Here's what differentiates us:

  • Flexibility: Whether it's hybrid work, flexible hours, or part-time arrangements, we will collaborate with you to achieve a balance between work and personal life.
  • Leave: Beyond standard personal leave, enjoy a generous 14 weeks of paid parental leave, with no minimum service requirement.
  • Community giving: Receive a paid day to engage in volunteering with our social impact partner, Foodbank, or for a cause close to your heart.
  • Perks: We provide all the typical perks you expect, such as purchased leave, income protection insurance, novated leasing, corporate discounts, discounts on private health cover, and more.

As an industry undergoing transformation, we are enthusiastic about the prospects that lie ahead.

If you are enthusiastic about our mission and dedicated to driving genuine progress, bring your enthusiasm and join AusNet. Together, we can pave the way to a new future.

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