Account Manager SME

2 weeks ago

Mackay Regional, Australia FleetPartners Group Full time

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.

Who we're looking for:

Manage relationships and liaise with direct SME customers, brokers and business partners to achieve sales targets through growth of existing customers and new customer acquisition. Manage relationships with existing customers to ensure incremental growth of the leased fleet, maximisation of customer retention, fleet penetration, profitability and high customer satisfaction levels.

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What you'll be doing:

  • Achieve company sales targets by retaining direct SME customers, and identifying new business growth opportunities from existing customers and partners.
  • Develop and own a sales pipeline of opportunities including new customer leads, additional leased vehicles & imminent expiries to deliver new business writings.
  • Build and manage relationships with existing brokers and partners that introduce new customers to Fleet Partners through regular contact strategy.
  • Ensure the retention and growth of direct SME customers by communicating through phone and email and meet minimum activity targets in line with proactive contact strategy.
  • Ensure all customer deliverables including application, quote requests and general queries are managed in accordance with SLA's and customer expectations.
  • Provide value added market intelligence to the Sales and Marketing department including customer, competitor and product feedback to improve our value proposition to win.
  • Upload and maintain relevant customer data in Salesforce and other operating systems to capture all opportunities and customer communication holistically.
  • Other duties as required.

Essential

  • Experience in B2B account management or inside sales orientated role. Fleet management and leasing, automotive or broker industry experience preferred.
  • Proven ability in exceeding sales targets and retaining and growing portfolio's with superior customer service.
  • Experience managing a sales pipeline using CRM Salesforce or equivalent.
  • Proven consultative and solution-based selling skills preferably through partners or to small business.
  • Demonstrated ability to identify new business opportunities and sell on value not price.
  • Results driven and target focussed and able to build and maintain a sales pipeline.
  • Excellent interpersonal, written and verbal communication skills.
  • Proven ability in managing complex environments and situations.
  • Strong experience and demonstrated ability to influence and build relationships with a broad range of internal and external stakeholders.
  • Ability to deliver outstanding customer service and proactively communicate to meet SLA's and customer expectations.
  • The ability to think strategically and pragmatically at all times.
  • Strong analytical skills high level attention to detail.
  • Work collaboratively with others and sharing knowledge and skills to achieve team goals and objectives.
  • Take ownership in the functions of the role to deliver the best outcome for all stakeholders.
  • Constantly challenge the way things are done, ask yourself, is there a better way?
  • Strive for excellence: would you proud of your efforts if you were providing the service to your family or a friend?

Desired

  • Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/or industry specific qualifications desirable
  • Consultative Selling Methodology (Miller Heiman, SPIN Selling)
  • We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
  • We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
  • We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member


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