Loyalty & CRM Coordinator

1 week ago

Docklands, Victoria, Australia Australian Pharmaceutical Industries Full time
Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API).

Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics.

**About us: Since our humble beginnings in 1910, we've grown from a small co-operative of three pharmacies to a national organisation and one of Australia's leading health, beauty, and wellness companies.


Wesfarmers Health includes 73 company-owned Priceline stores, 396 Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is also a wholesale distributor of pharmaceutical goods.

In 2023, the Health division expanded its digital and medical aesthetics offering with the acquisitions of telehealth provider InstantScripts, as well as the SILK Group, who operates a network of around 140 wholly-owned, joint venture and franchised clinics.

The division employs more than 3600 team members.

**About the role: We're looking for a dedicated Loyalty & CRM Coordinator to oversee the daily operations of our loyalty program and CRM activities. This key role ensures flawless delivery of member communications with consistent tone and messaging, aimed at enhancing the overall member experience. Join us in shaping exceptional customer loyalty initiatives

**What you'll bring: - 1-2 years of experience in a marketing or communications role.

  • Experience in briefing and writing eDM communications preferred.
  • Strong written and verbal communication skills, with exceptional attention to detail.
  • Proficient in managing multiple projects simultaneously and meeting tight deadlines.
  • Creative mindset with the ability to generate innovative ideas for member engagement. Relevant tertiary qualification (Business, Marketing, Communications, or related field)
**Why us?

  • A fantastic work culture based off our four Ways of Working
  • Be well, Show You Care, Make it Better and Act Now.
  • Flexible working that is balanced with our organisational need to create connections and enable collaboration.
  • Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
  • Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
- 'We Love Your Work' recognition program. Team members can recognise their peers, team or other business units, with winners taking part in our annual awards.

  • Novated leasing options with discounted onsite parking
  • Access to our Employee Assistance Program (EAP) available to all team members and their immediate family members, 24/7, 365 days a year
  • Beautiful outdoor terrace for work and recreation
  • Food, coffee and health & wellbeing facilities onsite including a free fully equipped gym Dedicated end of trip facilities (cycle racks, showers, lockers).
**Aboriginal and Torres Strait Islander Applicants

  • Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement _._

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