Commercial Operations Manager

1 week ago


Docklands, Victoria, Australia Myer Full time

Job no: 939631

Work type:
Permanent / Full time

Location:
Support Office - Docklands

Work is a whole lot better when you love what you do, we know that. That's why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.

So, do you want to be part of a team who loves coming to work each day? A team that makes Myer a great place to shop, and an even greater place to work?
-
Account management opportunity for Myer's financial services and loyalty programs:


  • Be part of a collaborative, dynamic team in a fast-moving environment:
-
Hybrid working model - work in conveniently-located Docklands office or from the comfort of your own home


As a Commercial Operations Manager, you will be supporting the development, delivery and optimisation of Myer's Financial Services and Loyalty Products, Programs, Services and Campaigns and supporting the overall operational delivery of the portfolio through the coordination and management of key operational suppliers.

This portfolio includes Gift Cards, Payments, Credit Cards, Customer Service, Loyalty and Strategic Partnerships

About the Role:

  • Supports the financial management of the Financial Services and Loyalty divisions through management and coordination of invoices, accruals, budgeting and forecasting.
  • Supports the operational delivery of Loyalty and Financial Services programs, products and services
  • Creates, analyses and disseminates reporting on key performance metrics for Loyalty and Financial Services Programs, Products and Services to key internal and external stakeholders
  • Manages relationships with key operational suppliers including key Loyalty and Financial Services manufacturing and system partners, Customer Service Centre partner, key payment partners (e.g. MasterCard, VISA etc.) and Myer Credit Card partner (Macquarie Bank).
  • Manages and coordinates the endtoend customer contact experience journey for Loyalty and all Financial Services Programs, Products and Services in partnership with the Myer Experience Centre partner and the internal Business Relationship Manager
  • Coordinates and manages key Loyalty and Financial Services projects and initiatives ensuring these are delivered within required timeframes and budgets, while ensuring operational aspects are considered and actioned.
  • Drives a continuous improvement plan through analysing, optimising and actioning key customer and performance insights to drive optimisation and efficiency across core operational aspects of Financial Services and Loyalty portfolio
  • Develop and implement, processes, policies, and procedures to ensure compliance and improve operational performance of Loyalty and Financial Services business units

About You:

  • Sound customer and analytical skills with strong Financial acumen
  • Intermediate proficiency in Excel to create and execute financial reporting dashboards, budgeting, forecasting and invoice management
  • Effective stakeholder and third party vendor management skills, including experience in managing operational service providers including external call centres, IT service providers and manufacturing partners
  • Outstanding communication and collaborative skills with the ability to build and maintain positive, productive relationships with key stakeholders
  • Experience in developing, managing and delivering operational projects with internal and external stakeholders
  • Experience in journey mapping and communication planning
  • Flexible in accepting new challenges and working in a fastpaced environment
  • Ability to drive process efficiency and continuous improvement

_ Desired but not essential:
_


  • Macro and micro understanding of global Financial Services, Gift Card and Loyalty trends to ensure excellent product delivery and ability to recommend improvements, develop strategy and identify opportunities based on expert knowledge
  • Experience in the Loyalty, Financial Services and/or Gift Card industry within a retail or consumer driven environment

The Benefits:

  • Generous team member discounts on all Myer products, including teammember exclusive discounts
  • Access to lifestyle leave and volunteer leave arrange work around your life, not life around work
  • A supportive leadership and team network to set you up for success
  • Career growth and succession opportunities across the business

_ Equal Opp

Employer:


_

_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

Applications close: 17 Mar 2023 AUS Eastern Daylight Time

  • Docklands, Victoria, Australia Coles Express Full time

    Working in retail is fast-paced, and at Coles Express for Viva Energy Retail, the rubber really hits the road. It's not a typical 9-5, so you can easily blend life and work. And as part of a small station team, you'll enjoy the variety and speed that offering convenience to local and on-the-move customers brings.About the team:Coles Express has recently been...


  • Docklands, Victoria, Australia Metro Trains Melbourne Full time

    17 April 2023Docklands Full TimeMetro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being...

  • Head of Commercial

    1 week ago


    Docklands, Victoria, Australia Tilt Renewables Full time

    Our Head of Commercial will lead our engagement with key suppliers and contractors as well as leading our tendering, procurement and contracting activities to support the finalisation of our development projects.Leading a small team of procurement specialists and supported by broader teams, this role will drive the development and negotiation of all key...

  • Operations Manager

    1 week ago


    Docklands, Victoria, Australia TSA Group Full time

    Company DescriptionTSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.As a Operations Manager you will be responsible for motivating, inspiring and engaging...

  • Commercial Analyst

    1 week ago


    Docklands, Victoria, Australia Priceline Full time

    Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics. About us: Since our humble beginnings in 1910, we've grown from a...

  • Commercial Counsel

    1 week ago


    Docklands, Victoria, Australia Marsh McLennan Companies Full time

    Description: Marsh McLennan is seeking candidates for the following position based in Sydney or Melbourne Commercial Counsel What can you expect? Looking for an exciting role which will provide a sense of ownership? This is a great opportunity for a mid-level lawyer to expand your skills and progress with a global company. This role would suit...

  • Operations Manager

    1 week ago


    Docklands, Victoria, Australia Myer Full time

    Job no: 940014Work type: Permanent / Full timeLocation: Ravenhall - National DC, Support Office - Docklands_Work is a whole lot better when you love what you do, we know that. That's why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it. __Be part of a team who loves coming...

  • Operations Manager

    1 week ago


    Docklands, Victoria, Australia Metro Trains Melbourne Full time

    7 March 2023Docklands Full TimeMetro Trains Australia is a multi-award-winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive, and safety focused, and who are at the core of our success.You will be joining an organisation that is known as a global leader in its field, but also prides...


  • Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • Operations Manager

    1 week ago


    Docklands, Victoria, Australia ABN Group Full time

    Play a critical part in cementing our position as the most loved builder Be part of sustainable processes that deliver excellence Use your skills in people leadership, coaching and managementWhat's on offer?:As the Operations Manager for our Medium Density (MD) team you will be responsible for delivering a high quality, fast and accurate experience for our...

  • Contracts Manager

    1 week ago


    Docklands, Victoria, Australia Metro Trains Melbourne Full time

    10 April 2024Technology DOCKLANDS Full TimeMetro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.We strive to reflect the community we serve and support the needs of our people who are critical to our success.With Zero Harm...


  • Docklands, Victoria, Australia Nine Full time

    Company DescriptionNine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.Our Purpose: We shape culture by...

  • Fp&a Manager

    1 week ago


    Docklands, Victoria, Australia Australian Pharmaceutical Industries Full time

    Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics.**About us: Since our humble beginnings in 1910, we've grown from a small co-operative...


  • Docklands, Victoria, Australia ABN Group Full time

    Use data analytics and reports to drive improved sales performance Optimise Salesforce to create meaningful insights Be part of a supportive leadership teamWhat's on offer?:We are looking for a Sales Operations Manager to be part of our Victorian Retail leadership team.You can expect to use data analytics and reporting to drive improved performance across...


  • Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank and ahm we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better...


  • Docklands, Victoria, Australia Tilt Renewables Full time

    The Land Development Manager, reporting through to the Head of Commercial, is responsible for securing land agreements to facilitate the development of a portfolio of renewable energy projects comprising of wind farms, solar farms and energy storage projects and ensuring that their team has clear priorities. The role is highly visible amongst the communities...


  • Docklands, Victoria, Australia Metro Trains Melbourne Full time

    15 November 2023Docklands Full TimeAt Metro, we get you where you need to go. Connecting people and places is made possible by our people who make a positive difference to every journey.Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how...

  • Procurement Manager

    1 week ago


    Docklands, Victoria, Australia Myer Full time

    Job no: 939991Work type: Permanent / Part timeLocation: Support Office - DocklandsWork is a whole lot better when you love what you do, we know that. That's why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.So, do you want to be part of a team who loves coming to work...


  • Docklands, Victoria, Australia bp Full time

    Job summaryEntity:Customers & ProductsJob Family Group:Operations GroupOur purpose is reimagining energy for people and our planet, and our ambition is to become a net zero company by 2050 or sooner and help the world get to net zero.To help achieve this, our aim at bp pulse is to provide fast, convenient, and reliable ev chargers, with great customer...


  • Docklands, Victoria, Australia Medibank Private Limited Full time

    The Opportunity We are thrilled to offer the role of Sourcing and Contracts Manager within our Procurement Team to two exceptional individuals. Reporting to the Senior Procurement Delivery Manager, you will oversee the management of tenders, suppliers, and contracts to drive value and minimize risks. At Medibank, our Procurement team strives to provide the...