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Technical Account Manager

3 months ago

Sydney, New South Wales, Australia Amazon Web Services Full time

Consultants (Information & Communication Technology) Full time Add expected salary to your profile for insights As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.

You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.

TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, Dev Ops, Big Data and Analytics, Security, Applications Development.

You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.

Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.

We have vacancies in both Melbourne and Sydney Key job responsibilities Every day will bring new and exciting challenges on the job while you:

  • Act as a single point of contact to Enterprise Accounts
  • Understand your customers outcomes and business goals
  • Make AWS service improvement recommendations that fit with your customer strategy and architecture
  • Evaluate, analyze and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g.
feature request)

  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS5+ years of technical engineering experience Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/Dev Ops/big data and analytics/security/applications development in a distributed systems environment Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.

Preferred qualifications Experience with AWS services or other cloud offerings Experience in internal enterprise or external customer-facing environment as a technical lead Working knowledge of software development practices and technologies Solid understanding of technology budget management Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, used by businesses and government agencies in 190 countries around the world to power their infrastructure.

Millions of customers use AWS services for compute, storage, databases, networking, analytics, robotics, machine learning, artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, media, application development, deployment, and management.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, used by businesses and government agencies in 190 countries around the world to power their infrastructure.

Millions of customers use AWS services for compute, storage, databases, networking, analytics, robotics, machine learning, artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, media, application development, deployment, and management.

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