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Technical Account Manager

2 months ago

Sydney, New South Wales, Australia Amazon Full time
Job Description

As a Technical Account Manager at Amazon Web Services, you will play a critical role in leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.

You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning, and ongoing operational issues. This role requires a strong understanding of technology budget management and the ability to clearly articulate and present to small and large audiences.

Key Responsibilities
  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Make AWS service improvement recommendations that fit with customer strategy and architecture
  • Evaluate, analyze, and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for customers on AWS
Qualifications
  • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Software Engineering, SRE, and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
  • 5+ years of experience in similar roles such as Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or other similar technical roles
Preferred Qualifications
  • Computer Science or Math background
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.