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Technical Account Manager

2 months ago

Sydney, New South Wales, Australia Fenergo Full time
About Fenergo

Fenergo is a leading provider of Client Lifecycle Management (CLM) software solutions, revolutionizing the way financial institutions utilize client and regulatory technology. With a focus on delivering a faster, compliant, and digital customer experience, Fenergo empowers financial institutions to succeed in the industry.

Job Description

We are seeking a highly skilled Technical Account Manager to join our Global Support Team. The successful candidate will be responsible for providing exceptional support to our clients, driving complex production issues to resolution, and building strong relationships with key business and IT stakeholders.

Key Responsibilities
  • Be the primary support contact for assigned accounts, troubleshooting technically complex issues and driving them to resolution.
  • Identify and reproduce customer-reported software defects, working with internal development teams to resolve them.
  • Keep customers updated on the progress of their support tickets and build relationships with key stakeholders.
  • Accurately document customer issues, understand customer systems and configuration, and identify problems and recommend solutions.
  • Become a recognized subject matter expert in Fenergo products and help customers achieve their business goals by providing proactive recommendations and best practices.
Requirements
  • 5+ years' working experience in Technical Support, Enterprise Architecture, Software Consulting, or Development.
  • Strong analytical, problem-solving, and troubleshooting skills, with a high level of self-motivation and ability to multi-task.
  • Experience in dealing with large, complex, distributed systems and scale business.
  • Ability to communicate clearly and effectively with customers and internal teams, with leadership skills to inspire a team across multiple locations.
What We Offer
  • Private healthcare cover.
  • 23 days annual leave.
  • 3 company days.
  • Annual bonus opportunity.
  • Work From Home set-up allowance.
  • Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management.