Senior Technical Account Manager

6 days ago

Sydney, New South Wales, Australia Deputy Full time
{"title": "Senior Technical Account Manager", "content": "Empower Businesses with Deputy

At Deputy, we're on a mission to build thriving workplaces where staff are engaged, customers are served well, and businesses thrive. As a Senior Technical Account Manager, you'll play a crucial role in helping our customers achieve strategic outcomes and grow their businesses.

The Role

You'll work closely with our Customer Success team to support the growth and expansion of Deputy products with our strategic and CSM managed customers. Your technical acumen and customer-facing skills will help you effectively plan and provide solutions that improve the value and usability of Deputy for our customers.

Key Responsibilities
  • Drive ongoing proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention.
  • Be a technical advisor with your customers by understanding their business/operational needs and technical challenges, and help them achieve the greatest value from the Deputy platform.
  • Proactively conceptualize creative solutions to meet customers' demands and partner collaboratively with our Success, Support, Delivery services, Product, and Engineering teams, plus Partners to facilitate the creation of the customer's needs within the product globally.
  • Facilitate the resolution of technical issues and translate these issues for support or engineering to help resolve quickly (diagnosis, document, etc.).
  • Institutionalize customer accounts by automating manual workflows, simplifying planning frameworks, and driving long-term solutions for customers.
  • Be the voice of the customer and act as a technical liaison by documenting and providing ongoing feedback to educate internal technical teams on customer needs and challenges.
Requirements
  • 5+ years of experience in a TAM role or similar role responsibilities.
  • Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs.
  • Confident with technical workflows around APIs, SFTP files and endpoints, and sync solutions.
  • Confident in designing visual solutions and project documentation and presenting to all stakeholders both technical and non-technical.
  • Comfortable working cross-functionally with implementation, support, and engineering teams.
  • Software development and architecture experience is desirable.
  • Project management experience and skills is highly desirable.
What We Offer
  • Share Options
  • Paternity/Maternity Leave Policies
  • Flexible Work Policy
  • Company-wide Development & Coaching
  • Hackathons
  • Awards - "Your Time to Shine & Celebrate Success"
  • Social Events & variety of social clubs (Books, LGBT, Games, Sports)
  • Mental Health Support
  • Munch & Learns

Deputy believes in equal opportunity and that inclusiveness and diversity promote innovation. Our global team members are from a variety of cultures, and we welcome different perspectives and skills.", "lang_code": "en-US"}

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