Current jobs related to Senior Technical Account Manager - Sydney, New South Wales - Okta

  • Senior Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia Red Hat Asia-Pacific PTY. LTD. Full time

    {"title": "Senior Technical Account Manager", "description": "Job SummaryWe are seeking a highly experienced Senior Technical Account Manager to join our Red Hat Asia-Pacific PTY. LTD. team in Sydney, Australia. As a Senior Technical Account Manager, you will be responsible for providing technical guidance and support to our key customers, helping them to...

  • Senior Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia 4Mation Technologies Pty Full time

    About the RoleWe are seeking a highly skilled Senior Technical Account Manager to join our team at 4mation Technologies Pty. As a Senior Technical Account Manager, you will play a critical role in driving sales growth and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute an account management strategy to achieve sales...

  • Senior Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia 4mation Technologies Full time

    This is a Senior Technical Account Manager role with 4mation Technologies, a leading company in AU, offering an exciting mix of enterprise, government, startup, and mid-sized clients across various industries. As a Senior Technical Account Manager, you'll collaborate with passionate people who love technology and share the same values. We have a great team...

  • Senior Technical Account Manager

    1 month ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer...

  • Senior Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer...

  • Senior Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer...

  • Senior Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer...

  • Senior Technical Account Manager

    2 months ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization. As a Technical Account Manager, you will be responsible for owning the post-contract end-to-end support experience for Cloudflare's most strategic customers. This role requires strong customer service and leadership skills, as well as a...

  • Senior Technical Account Manager

    3 weeks ago

    Sydney, New South Wales, Australia Okta Full time

    Role OverviewOkta is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will partner with our customers to share knowledge, best practices, and make recommendations to continuously innovate around identity and security.Key ResponsibilitiesAdvise customers on best practices and product adoption in a post-sales...

  • Technical Account Manager

    1 month ago

    Sydney, New South Wales, Australia Amazon Full time

    Job DescriptionAs a Technical Account Manager at Amazon Web Services, you will play a critical role in leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.Key Responsibilities:Act as a single point of contact to Enterprise AccountsUnderstand customer outcomes and business...

  • Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Job DescriptionAs a Technical Account Manager at Amazon Web Services, you will play a critical role in leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.Key Responsibilities:Act as a single point of contact to Enterprise AccountsUnderstand customer outcomes and business...

  • Technical Accounting Specialist

    4 weeks ago

    Sydney, New South Wales, Australia REO Group Full time

    Job Title: Technical AccountantJoin our team as a Technical Accountant and take on a challenging role that requires expertise in financial reporting and compliance. As a key member of our finance team, you will be responsible for ensuring the accuracy and quality of our financial statements, as well as identifying and implementing new accounting standards...

  • Technical Accounting Specialist

    2 months ago

    Sydney, New South Wales, Australia REO Group Full time

    Job DescriptionRole OverviewWe are seeking a highly skilled Technical Accounting Specialist to join our team at REO Group. As a key member of our Finance team, you will play a critical role in ensuring the accuracy and compliance of our financial reporting.ResponsibilitiesPrepare statutory financial statements and ensure quality output is deliveredEnsure...

  • Senior Technical Account Manager

    2 months ago

    Sydney, New South Wales, Australia Okta Full time

    Unlock the Power of Identity with OktaOkta is the world's leading identity company, empowering individuals and organizations to safely use any technology, anywhere, on any device or app. As a Technical Account Manager, you will play a critical role in helping our customers unlock the full potential of Okta's identity solutions.The OpportunityWe are seeking...

  • Senior Account Manager

    1 month ago

    Sydney, New South Wales, Australia Heng & Hurst Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Account Manager to join our team at Heng & Hurst. As a Senior Account Manager, you will be responsible for managing our NSW hospital accounts and driving sales growth through strategic business planning and customer engagement.Key ResponsibilitiesGrow sales of your portfolio through...

  • Technical Account Manager

    1 month ago

    Sydney, New South Wales, Australia ignite Full time

    Technical Account ManagerIgnite is seeking a highly skilled Technical Account Manager to join our team. As a key member of our technical team, you will be responsible for building and maintaining strong relationships with our external customers.Key Responsibilities:Act as the primary point of contact for technical issues, helping to resolve problems and...

  • Technical Accounting Specialist

    4 days ago

    Sydney, New South Wales, Australia BDO Australia Full time

    About BDO AustraliaWe empower people to realise their possibilities through exceptional talent and wide-ranging advisory, audit, and accounting services.Our team is dedicated to delivering expert advice underpinned by in-depth knowledge of International Financial Reporting Standards (IFRS) and Australian Accounting Standards.Role OverviewAs part of our IFRS...

  • Senior Account Manager

    3 weeks ago

    Sydney, New South Wales, Australia Heng & Hurst Full time

    About the RoleHeng & Hurst is seeking a highly skilled Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing our NSW hospital accounts and growing sales of our pharmaceutical products.Key ResponsibilitiesDevelop and implement strategic business plans to grow salesManage all stakeholders within hospital...

  • Senior Technical Support Manager

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job Title: Senior Technical Support ManagerMicrosoft is seeking a highly skilled Senior Technical Support Manager to lead a team of support engineers in delivering exceptional customer experiences. As a key member of the Customer Service & Success organization, you will be responsible for managing the customer relationship, enabling your team to deliver a...

  • Senior Manager

    3 weeks ago

    Sydney, New South Wales, Australia BDO Australia Full time

    About BDO AustraliaWe empower people and realise possibilities by hiring and developing exceptional talent to deliver advisory, audit, and accounting services.Our IFRS Advisory team provides technical and tactical accounting advice to clients and supports partners and staff with financial reporting.We are looking for an experienced Manager to progress their...

Senior Technical Account Manager

2 months ago

Sydney, New South Wales, Australia Okta Full time
Unlock the Power of Identity with Okta

At Okta, we're on a mission to empower individuals and organizations to safely use any technology, anywhere, on any device or app. As a Technical Account Manager, you'll play a critical role in helping our customers achieve this vision.

About the Role

We're seeking a highly skilled and experienced Technical Account Manager to join our team. In this role, you'll partner with our customers to share knowledge, best practices, and recommendations to continuously innovate around identity and security. You'll be responsible for providing strategic technical guidance on Okta's comprehensive suite of products and features, and for helping our customers realize technical value.

Key Responsibilities
  • Advise customers on best practices and product adoption in a post-sales capacity.
  • Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business.
  • Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
  • Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
  • Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality.
  • Take and respond to reactive questions from Customer Success Managers.
  • Establish strong personal relationships on key accounts with decision-makers and stakeholders.
  • Participate in content creation for both internal and external enablement of staff and customers.
Requirements
  • 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
  • Working proficiency in the following core IAM areas:
    • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
    • Legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
    • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc).
    • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
    • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
    • Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Familiarity with IAM solution providers is strongly desired.
  • Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, Solutions Engineering, or similar role.
  • Understanding of common software development practice. Understanding of identity and surrounding technologies.
  • Strong business acumen, history of success owning customer relationships and escalations.
  • Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
  • This position will be located in Australia (Sydney/Melbourne preferred) and will have some travel required (under 20% of time).
What We Offer
  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion, and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today.