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Customer Support Specialist

3 months ago

Garden City, Victoria, Australia Placing Heads Full time
  • Port Melbourne Location
  • Easy on site Parking
  • Fantastic workplace
The Company

This is not just another Customer Service role and this is also not just another company

We are really proud to be able to help our amazing clients find an exceptional candidate who is able to provide efficient and effective support and assistance to company Product Specialists with care and passion. They are global leaders in dental devices that deliver premium Swiss quality and precision, backed by the largest global scientific network. Setting industry benchmarks, they push the boundaries to enable the next generation of dental care.

You will be welcomed into an company where you will be valued and respected for your contribution and into an agile and ambitious environment where you will be supported by open and friendly colleagues.

The Role

We're looking for someone who is passionate about helping our client's live up to their promise to deliver the industry's best service and support. In short, you will be speaking with professionals in the Dentistry industry and helping them find solutions.

Duties and Responsibilities will include:
  • Answer telephones promptly to answer customer queries and take
    product orders
  • Undertake accurate entry of customer order data to SAP
  • Provide accurate product information to customers
  • Respond efficiently and effectively to customer queries and complaints
  • Create and check customer invoices for submission to accounts
    department
  • Process returned stock to facilitate customer credits
  • Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior
    to distribution.
  • Maintain a working knowledge of sales promotions and proactively
    work with customers on taking up available offers.
  • Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed.
  • Provide support to sales representatives via 'buddy' system
  • Provide direct support backup to Product Specialists.
  • Receive and enter customer orders via telephone and electronically.
  • Receive consignment orders and enter to SAP
  • Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies.
  • Manage Faulty Product Claims through liaison with Sales Specialists,
    customers and Head Office, administration of relevant paperwork, monitoring of data and maintenance of records.
Qualifications and Requirments

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role.
  • Tertiary qualified
  • Proficient computer skills including PC/Mac, (Microsoft Office) including Word,Excel, and PowerPoint
  • At least 1 - 3 years of experience providing customer services/sales or support.
  • Enthusiastic about providing excellent support and service.
  • Organized with ability to prioritize and multi-task.
  • High ability to drive results.
  • Excellent interpersonal and written communication skills
  • Must display excellent judgement.
  • Motivational, personable, and influential.
  • Strong time management skills.
  • Must be able to handle a high volume of call, chat, and email traffic both inbound and outbound.
  • Must be able to adapt to changes with short notice
This position offers a great work life balance within a warm and welcoming environment. If you are self motivated and want to love going to work do not let this one go, because some other smart candidate has already applied

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