Assistant Memberships Manager

2 weeks ago

Sydney, New South Wales, Australia The Commons Full time

Primary Purpose of Role


This role plays a crucial role in supporting our member journey - assisting members to build social and business connections that fuel collaboration, innovation to allow them to succeed.

We have a natural sales approach which is solution focused and supports our members.

Key responsibilities include;

  • Overseeing the full sales cycle from receiving an enquiry to successfully closing deals
  • Responding to membership enquiries in The Commons tone and within set timeframes
  • Maintaining a strong grasp and understanding of physical spaces, value proposition and associated brands.
  • Creating and continuing relationships with members, potential new members, and all internal teams.
  • Conduct tours of our locations understanding our enquires needs and being able to successfully demonstrate/communicate advantages of our locations and brands.
  • Assist with developing and maintaining a robust sales pipeline including, but not limited to:
  • Working with Enquiries to identify, develop and evaluate leads and opportunities.
  • Supporting existing members and our community Teams should requirements change.
  • Cultivating referrals from within our community.
  • Work alongside our Membership Manager for large enquires and sales.
  • Recording and tracking of all opportunities with our CRM (Salesforce).
  • Ownership of sales reporting to the Memberships Manager.
  • Identifying areas of improvement for our sales process and pipeline and assisting with Projects where required.
  • Prepare Sales Proposals and Agreements as required.
  • Coordinate the handover of new member sales to Community Teams to ensure the member experience and a walm welcome to The Commons.
  • Work closely with the Memberships Manager, Enquires Teams, and Community teams in line with our Member Journey and values and mission statement.
  • Develop and be a point of contact for brokers within the Victorian Market to support and drive broker leads/enquiries.
  • Be the voice of the member/enquiry to articulate feedback clearly to internal teams such as Marketing, Community, and Sales.
  • Supporting our Community Teams at to drive processes that improve results, and support with general sales enquires and support.

About You

  • Minimum 2+ years' experience working experience within Sales (commercial real estate or sales experience beneficial, not required)
  • Entrepreneurial with a "growth" mindset.
  • Experienced with customer acquisition.
  • Highly Innovative problem solver: possessing strong interpersonal, multitasking.
  • Team player, demonstrates highest levels of ownership and ultimately focuses on delivering results with high standards
  • Ability to establish and nurture internal key relationships (e.g. Community, Enquires etc.)
  • Proficiency in Salesforce a plus, not required.
  • Excellent written and verbal communication skills, strong attention to detail and good followthrough
  • Excellent Customer Service skills.
  • Demonstrated proficiency in building strong client relationships across accounts and multiple partners, including executivelevel leaders
  • Demonstrate integrity, dependability, responsibility, accountability, selfawareness, work ethic, and empathy.

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