Complaints & Reportable Officers - Regulatory, compliance - Federal Govt

2 weeks ago

Brisbane, Queensland, Australia HiTech Group Full time
  • High Profile Government Department
  • 2 YEAR CONTRACT Multiple locations
  • Rewarding & lucrative rates on offer

One of Australia's Federal Government Agency is looking to engage several Complaints & Reportable Officers to join their team, assessing and monitoring complaints and manage reportable incidents and other regulatory intelligence. The successful candidates can be based from any of their offices Australia wide and will be offered an initial contract until May 2026 plus extensions and rewarding lucrative rates

The successful Complaints & Reportable Officers must have the following:

  • Manage and resolve a caseload of complaints & reported incidents including assessing moderately complex complaints & incidents and contributing to regulatory activities, including conciliations
  • Monitor incoming reports to ensure high-risk or complex complaints/ incidents are escalated to be dealt with expeditiously and escalate any delays or workflow obstacles to line managers and managers.
  • Support the education and training function in identifying complaints & incidents, preventing and effectively responding to abuse, and neglect of people with disability and information about the agency's complaints & reportable incidents handling function
  • Contributing to a learning culture where expertise can be developed and appropriately shared.

The successful Complaints & Reportable Officers must have the following:

  • Previous experience in accessing & monitoring caseloads of complaints, reported incidents or claims to a high standard.
  • The ability to communicate well with, relate to and see issues from the perspective of people from a diverse range of cultures, backgrounds and experiences.
  • Liaise regularly with managers as to the management of caseload.
  • Understanding of relevant legislation and policy frameworks.
  • Contribute to supporting and building capability in a team environment through input in team and national forums.

The successful Complaints & Reportable Officers will be based out of one of their offices Australia wide, securing a 2 year contract If you have the required skills, DON\'T DELAY, APPLY NOW please forward your resume to quoting ref number JA0921 today For more opportunities go to

  • Regulatory Compliance Officer

    2 weeks ago

    Brisbane, Queensland, Australia Karlka Recruiting Group Full time

    $48.85 per hour (ex super) Possible 18 months extensions available Multi postions available | Perth, Darwin, Adelaide, Brisbane 18month contract Federal Government Agency Perth, Darwin, Adelaide, Brisbane LocationAbout the companyKarlka Recruiting Group has partnered with aFederal Government Agency to engage an APS5 Regulatory Compliance Officer.***This...

  • complaints officers

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Full time

    Due to overwhelming demand across the public sector for Complaints Officers, we are seeking expressions of interest from candidates looking to work within a Federal Government department assisting with incoming complaints and incidents.We are looking for candidates with the following experience:Experience in a high volume complaints environment or very...

  • Aps5 Complaints Officer

    2 weeks ago

    Brisbane, Queensland, Australia Chandler Macleod Full time

    About the company:Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months.About the role: Managing complaints coming into the agency Assessing, recording, resolving and referring as required Managing escalated complaints...

  • Complaints Officer

    2 weeks ago

    Brisbane, Queensland, Australia Chandler Macleod Full time

    About the company:Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experiencedComplaints Officer to join their team on a long-term temporary assignment for 12 months.About the role: Managing complaints coming into the agency Assessing,...

  • Health Compliance Officer

    2 weeks ago

    Brisbane, Queensland, Australia Resources Safety and Health Queensland Full time

    Operating from within the Occupational Health division, the Health Compliance Officer will help progress RSHQ's Strategic Objectives to be an exemplar expert regulator and promote improved safety and health outcomes. This is achieved by maintaining a contemporary risk-based regulatory framework and facilitating effective occupational health initiatives.The...

  • Principal Regulatory Officer

    2 weeks ago

    Brisbane, Queensland, Australia Education Full time

    About the Early Childhood Regulatory Authority:The Queensland Early Childhood Regulatory Authority (RA) is responsible for regulating the early childhood education and care sector. This includes approved education and care services operating under the National Quality Framework (NQF), such as family day care, kindergarten, long day care and outside school...

  • Regulatory Officer

    2 weeks ago

    Brisbane, Queensland, Australia Education Full time

    About the Department of Education:The Department of Education (DoE) sets the foundations for quality early learning experiences and delivers world class education services. The department also hosts the Early Childhood Regulatory Authority.As the Regulatory Officer you will:Develop and maintain collaborative working relationships with internal and external...

  • Regulatory Affairs Manager

    2 weeks ago

    Brisbane, Queensland, Australia Kerry Full time

    Requisition ID 45435Position Type FT PermanentRecruiter #LI-SS1Posting Type LIAbout Kerry:Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

  • Complaints Officer

    2 weeks ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    HOBAN Recruitment are currently sourcing an experienced Complaints Officer (APS5 Equivalent) to work with our client, an independent statutory agency responsible for supporting Australians with disabilities and their families. Join our team and make a difference in the lives of thousands of Australians. Location: Chermside, QLD Duration: Up to 12 months,...

  • Regulatory Compliance Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    The Role:Reporting to the Bank Regulatory Compliance Manager the Bank Regulatory Compliance Specialist assists in managing and delivering the compliance program of work for Banking teams, in addition to providing specialised Compliance support and advice to 1st Line of Defence Risk and Compliance teams, Control Assurance and business teams as required. The...

  • Aps 5 Level Complaints Officer

    2 weeks ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    Hoban Recruitment are current sourcing an experienced Complaints Officer for our client, who is a federal government agency. Located in Chermside, Brisbane QLD 12 month casual assignment, possibility of an extension, pending business requirementsThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and...

  • Regulatory Affairs Manager

    2 weeks ago

    Brisbane, Queensland, Australia Kerry Full time

    Requisition ID 45435Position Type FT PermanentRecruiter #LI-SS1Posting Type LIAbout Kerry:Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

  • Regulatory Reporting Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    About the roleThis is a permanent part-time (3 days per week) Regulatory Reporting role focusing on Great Southern Bank's general insurance regulatory returns. Reporting into the Capital and Risk Manager, you perform an integral role within the Regulatory Capital and Risk team, who are responsible for delivering quality reporting to APRA and other regulatory...

  • Compliance Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Compliance and Risk Management Recruitment Full time

    Banking & Finance Financial Planning Brisbane Permanent / Full Time20th March, 2023:Boutique Wealth Management Consultancy Firm has been growing rapidly over the past 24 months and they are looking to expand the team. Uplifting organisations compliance framework and management procedure, instilling a culture of continuous improvement. Accountability for...

  • Compliance Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Aon Corporation Full time

    Posting Description: Brisbane or Sydney locations available. Flexible hybrid working environment. Take the next step into insurance compliance with AonCompliance CoordinatorWe are seeking a talented individual to join the Aon Compliance team. As our Compliance Coordinator, you will be a member of the Australian Compliance team and report to the Compliance...

  • Compliance Manager

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    A fantastic opportunity exists to join our Risk and Compliance team as a Compliance Manager We now have a fulltime permanent vacancy in our QInsure Division.Why join us? State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee on every floor, indoor gardens and much more to encourage...

  • Regulatory Officer

    2 weeks ago

    Brisbane, Queensland, Australia Regional Development, Manufacturing and Water Full time

    The water supply regulation team is responsible for monitoring compliance with the Water Supply (Safety and Reliability) Act 2008, as it applies to water and sewerage providers. The regulatory officer is required to accurately interpret and evaluate scientific and technical information to assess performance of drinking and recycled water providers, provide...

  • Governance & Compliance Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Perigon Group Full time

    Excellent culture, WFH options First movers from Assurance encouraged to apply Exciting period of significant growth & changePerigon Group are supporting one of Australia's longest running Super Funds on the organic growth of their Compliance Function.Your role as a Compliance analyst:Reporting to the Head of Regulatory Compliance, you are responsible for...

  • Governance & Compliance Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Perigon Group Full time

    Excellent culture, WFH options First movers from Legal Practice encouraged to apply Exciting period of significant growth & changePerigon Group are supporting one of Australia's longest running Super Funds on the organic growth of their Compliance Function.Your role as a Compliance analyst:Reporting to the Head of Regulatory Compliance, you are responsible...

  • Manager, Regulatory Reporting

    2 weeks ago

    Brisbane, Queensland, Australia QSuper Group Full time

    About the roleEvery one of our team contributes to helping make our members' world better. AsaManager, Regulatory Reporting (Investment Data)in our Investment Operations & Performance team, you willbe accountable for the delivery of high quality and efficient Investment data related regulatory reporting for Australian Retirement Trust, such as the APRA...