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Complaints Intake And Resolution Officer
3 months ago
Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a health service complaint, other matter (e.g., notification) or enquiry with the OHO.
Officers receive, record and triage complaints to determine whether they may present a risk to the health and safety of the public necessitating immediate escalation to a senior officer.
Officers form part of the Complaints Intake and Triage team which falls within the Assessment and Resolution division of the OHO.
The role description will outline any qualifications, licences and specific requirements of the role.If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
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Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rightsand diversity.
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Total Remuneration Only used for Senior Medical or Executive positions We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rightsand diversity , including making any reasonable adjustments to support you through the recruitment process.
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