Complaints and Corrections Leader A/nz

What you will do Improve customer satisfaction and response times Identify and implement process improvements Add real value by developing this combined team. Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency. What experience you need 5+ years' experience leading...

What you'll doAs a Corrections Specialist you will be responsible for managing Consumer and Commercial correction requests You will investigate and resolve correction requests, make relevant amendments to our database and provide a written response to the customer and any relevant stakeholders. The Corrections Specialist will also ensure all complaints are...

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. What you'll do As a Corrections Specialist you will be responsible for managing Consumer and Commercial correction requests You will...

Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...

Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...

About the RoleAs the Complaints and Risk Advisor you will have responsibility for the following:Proactively assist senior officers and the Manager in the development, implementation and documentation of the Intake and Assessment administrative processes and practices. Maintain information technologies and the incident management database, in accordance with...

Superior confidence and self-mastery while navigating sensitive and challenging conversations with organisations under investigation is the rule, not the exception. You will rely on your high-level interpersonal, analytical and investigative skills to engage with and gain organisations' cooperation throughout the investigation. A flexible attitude and...

Here at the QBCC we've been hard at work cultivating change and progress across our entire organisation to ensure we're a cohesive and responsive business. To do this, we need collaborative, innovate and versatile people.We pride ourselves on having an inclusive and progressive culture here at QBCC. The industry we service combined with the growth of...

Key responsibilities of the role Effectively lead and manage operation of the department's complaints and related policies, procedures and reporting to create consistent management across the department including escalation processes. Provide strategic and operational advice on technical and policy matters to departmental staff, including senior management,...

About the RoleFor the Group to deliver on its purpose, values and strategic priorities, it's critical that customer focused teams are supported continually develop the knowledge, skills and behaviours required to execute on our regulatory responsibilities and customer expectations when it comes to complaints management.The Customer Complaints Capability...

Your ImpactAs the Brewing Team Leader, you will be responsible for leading the team of brewing operators to achieve performance targets at our Yatala site. This includes providing leadership as well as planning and allocating of tasks to ensure adequate coverage. You will also play a key role in any breakdowns or quality issues throughout the brew...

Your ImpactAs the Production Team Leader within Brewing, you will be responsible for leading the team of brewing operators to achieve performance targets at our Yatala site. This includes providing leadership as well as planning and allocating of tasks to ensure adequate coverage. You will also play a key role in any breakdowns or quality issues throughout...

Take the next step. Be part of something bigger at Suncorp.Executive Manager, Customer Complaints & Advocacy Permanent Full Time Banking, Strategy, Corporate & Professional Services Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a...

What you'll do: Develop and implement Suncorp Bank's customer advocacy approach, enhancing transparency and trust while safeguarding consumer interests.Lead ongoing communication with internal and external stakeholders, following the OCA Communication and Engagement Strategy.Drive continuous improvement initiatives to enhance customer outcomes and streamline...

Technical Leader In this pivotal Malanda role the Technical Lead ensures systems are in place so that all product and processes achieve required quality, food safety and environmental standards, and meet customer and regulatory requirements. The ability to deal with the various key stakeholders including Site Leaders, Corporate and Regulatory Authorities are...

QBuild is a vital part of Queensland's $50 billion building and construction industry which employs 235,000 Queenslanders.As the Queensland Government's builder, QBuild plays an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health...

Field Staff Team Leader – South Brisbane and Gold CoastThis rare opportunity for a Field Staff Team Leader will allow you to combine your caring nature and sharp leadership skills to truly give back.If you enjoy leading and motivating frontline workers, mentoring, coaching, supporting development opportunities and providing exceptional customer service,...

Your ImpactElevate your career and unlock your potential by stepping into the role of Flow Technician at our Heathwood facility, where you will be at the forefront of driving excellence in our Distribution Centre. As a key player reporting directly to the Flow Coordinator, you'll lead a centralised team responsible for the overall DC process. Collaborate...

Our client is an established brand in the building supplies industry. They are currently seeking a natural leader with a background in customer service to join their organisation.Duties:This position will include the following tasks and responsibilities:Assist with providing excellent customer service Motivate and train new and existing staff once trained up...

About the RoleThe Customer Relations Team Leader is responsible for the fair, timely and compliant resolution of Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints within Customer Relations at BOQ Group.They are responsible for the operational day to day running of the team and coaching Case Managers to ensure resolution of...