![BOQ](https://media.trabajo.org/img/noimg.jpg)
Client Service Specialist
3 weeks ago
About the Role
Kickstart your career in an organisation that offers full training and future career development. This is a full time role working on a rotating roster between the hours of Monday –Friday 8:00am – 5:30pm.
We have an exciting opportunity as a Client Service Specialist in our business banking remit.
You will provide excellent Customer Service in a contact centre environment. As the first point of contact for clients of the BOQ Specialist Banking business, you will focus on responding to client requests and determining customer needs via phone, email and secure messages. You will also provide financial solutions that add value to our existing BOQS clients. This will be done in a consistent manner, delivering outcomes that exceed customer expectations and ensuring KPIs are met in a way that aligns with BOQ values.
Some other key responsibilities will include:
- Working closely with Relationship Managers to manage the ongoing client relationship and client maintenance
- Processing real-time operational requests relating to transactions and account administration as well as support the business in account opening responsibilities.
- Delivery of contract documentation upon client and consultant request
- Liaising with the Risk and Compliance Team in accordance to legislative requirements
Full training will be provided. We want you to be fully equipped so we aim to set you up to succeed in your role For the first 6-8 weeks you will receive full-time hands-on training. During that training you will be immersed in the products, processes, procedures, and the environment, before progressing through to being engaging with customers.
About you
Working for us is fun and fast-paced, and we are seeking top talent to take us where we want to go. To be successful in this role you will have the below skills, knowledge and experience:
- A driven and proactive attitude, with a passion for finance
- Experience in banking & customer service
- Looking for a passionate person with an appetite to progress and build your career.
- Strong computer and literacy skills
- Self-motivated, effective management of workload
Have you got the high attention to detail we are looking for along with passion for our customers. Excellent time management come naturally to you. Yes – you are highly organised and live and breathe all things process efficiency, with a keen eye for detail You keep cool, calm, and collected under pressure and are at your best when you are working towards tight deadlines.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
How to Apply
To apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
-
Client Services Specialist
2 months ago
Sydney, Australia Brunel Full timeBe based in Sydney - Flexible work culture - Work with a Renewable Energy digital tech company Our client is a Software Solutions provider who believes in taking the paper out of paperwork. They are a team of experts who've focused on making the pain of paperwork a thing of the past. They comprise of a technical team and a customer service team, all focused...
-
Client Services Specialist
4 weeks ago
Sydney, Australia IFS Full timeCompany Description IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on...
-
Client Services Specialist
2 days ago
Sydney, Australia IFS Full timeCompany Description IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on...
-
Client Services Specialist
4 weeks ago
Sydney, Australia Marsh McLennan Full timeClient Services Specialist **Company**: Marsh **Description**: **Client Services Specialist** **What can you expect?** - In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life...
-
Client Services Specialist
1 day ago
Sydney, Australia Marsh McLennan Full timeClient Services Specialist **Company**: Marsh **Description**: **Client Services Specialist** **What can you expect?** - In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life...
-
Client Service Specialist
1 week ago
Sydney, New South Wales, Australia BOQ Full timeAbout the RoleIf you are a recent graduate looking to kickstart your career in an organization that provides comprehensive training and opportunities for future growth, we have an exciting opportunity as a Client Service Specialist in our business banking sector.This is a full-time position with a rotating schedule between Monday to Friday from 8:00 am to...
-
Client Service Specialist
1 week ago
Sydney, New South Wales, Australia BOQ Full timeAbout the Role Kickstart your career in an organisation that offers full training and future career development. This is a full time role working on a rotating roster between the hours of Monday –Friday 8:00am – 5:30pm. We have an exciting opportunity as a Client Service Specialist in our business banking remit. You will provide excellent Customer...
-
Client Services Specialist
1 week ago
Sydney, New South Wales, Australia Marsh McLennan Full timeClient Services SpecialistCompany:MarshDescription:Client Services SpecialistWhat can you expect? In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle. Supported with training in...
-
Client Service Specialist
4 weeks ago
Sydney, Australia Bank of Queensland Full time**About the Role** If you are a recent graduate looking to kickstart your career in an organisation that offers full training and future career development. We have an exciting opportunity as a Client Service Specialist in our business banking remit. This is a full time role working on a rotating roster between the hours of Monday -Friday 8:00am -...
-
Client Service Specialist
2 days ago
Sydney, Australia Bank of Queensland Full time**About the Role** If you are a recent graduate looking to kickstart your career in an organisation that offers full training and future career development. We have an exciting opportunity as a Client Service Specialist in our business banking remit. This is a full time role working on a rotating roster between the hours of Monday -Friday 8:00am -...
-
Client Services Specialist
4 days ago
Sydney, New South Wales, Australia Marsh Full timeMarsh is looking for candidates for the position of Client Services Specialist in their Sydney office.What to expect:In this role, you'll be supporting colleagues and clients in all aspects of administration and technical support for Employee Health & Benefits, providing accurate and timely responses to insurance queries throughout the life cycle.As part of...
-
Specialist, Client Services
1 week ago
Sydney, New South Wales, Australia Convera Full timeConvera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.In your role as Specialist, Client Services you...
-
Client Service Specialist
1 week ago
Sydney, Australia Marsh Full time**Client Services Specialist** **What can you expect?** In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to insurance transaction queries across the insurance life cycle. This is a **12 months Fixed term role** with a view...
-
Client Services Specialist
3 weeks ago
Sydney, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: NSW- Sydney CBD - **Enjoy and thrive in a busy, supportive team environment**: - **Be the first point of contact for our customers at Medfin**: - **Excellent training, development & mentoring** **A career that gives you more** Your career at NAB is about more than money, it's about serving our customers...
-
Client Service Support Specialist
3 weeks ago
North Sydney, Australia Sedgwick Full timeTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...
-
Client Services Specialist
4 weeks ago
Sydney, Australia Mercer Full time**Client Services Specialist** **What can you expect?** - In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle. - Supported with training in the combination of online learning...
-
Client Service Specialist
1 week ago
Sydney, New South Wales, Australia Bank of Queensland Full timeAbout the RoleIf you are a recent graduate looking to kickstart your career in an organisation that offers full training and future career development. We have an exciting opportunity as a Client Service Specialist in our business banking remit.This is a full time role working on a rotating roster between the hours of Monday -Friday 8:00am - 5:30pm.Some...
-
Client Service Specialist
1 week ago
Sydney, New South Wales, Australia Marsh McLennan Full timeClient Service SpecialistCompany:MarshDescription:We are currently looking for a Senior Coordinator (Insurance Operations) to join our Team. The team specialize in the provision of insurance assisting with existing policy holders and new business opportunities.What is in it for you? Professional environment where your career path really matters and is...
-
Client Services Specialist
1 week ago
Sydney, New South Wales, Australia NAB - National Australia Bank Full timeWork type: Permanent Full timeLocation: NSW- Sydney CBD- Enjoy and thrive in a busy, supportive team environment:Be the first point of contact for our customers at Medfin:- Excellent training, development & mentoringA career that gives you moreYour career at NAB is about more than money, it's about serving our customers well and helping our communities...
-
Client Service Specialist
3 days ago
Sydney, Australia Marsh Pty Ltd Full timeMarsh is seeking candidates for the following position based in Sydney office:Client Services SpecialistWhat can you expect?In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to insurance transaction queries across the...