Client Services Specialist

1 week ago

Sydney, New South Wales, Australia Marsh McLennan Full time
Client Services Specialist

Company:

Marsh

Description:

Client Services Specialist

What can you expect?

  • In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.
  • Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning.
  • Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

What is in it for you?

  • Leading training and development program.
  • Professional environment where your career path really matters and is supported in our global organization.
  • Successful, established corporate team with energetic and supportive colleagues.
  • Flexible working arrangements

We will count on you to:


  • Collaboration
  • Acts as a connector between Broking and Operations, bring colleagues together to bring the best of the enterprise to client solutions.

-
Initiative
  • Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with mínimal yet appropriate reference back to manager/supervisor.
-
Productivity & Efficiency
  • The efficient and timely completion of routine and assigned tasks to support internal and external client demands and the implementation of major projects.

-
Technology
  • Understands and effectively applies the Company's specialized technology resources to meet objectives and satisfy client needs.

-
Organization
  • Considers future client needs and plans accordingly to make available sufficient resources. Consistently operates with a highly selforganized style to produce accurate work on time; organizes group tasks and resources on behalf of the team; efficiently implements instructions delegated by manager/supervisor; produces work with the confidence of manager/supervisor.

-
Communication
  • Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
**What you need to have: - High School Certificate or equivalent

  • Minimum 3 years' experience in a similar broking/operational role, preferably in an insurance related field
  • Minimum Tier 1 ANZIIF Broking License
  • Excellent communication skills
  • Strong administration and organisational skills.
  • Sound knowledge of Microsoft office suite
  • Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
  • Motivated selfstarter focused on achieving results and able to work autonomously as well as be a team player.

About Marsh:

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Job ID R_266838

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