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Client Service Specialist

3 months ago

Sydney, New South Wales, Australia BOQ Full time
About the RoleIf you are a recent graduate looking to kickstart your career in an organization that provides comprehensive training and opportunities for future growth, we have an exciting opportunity as a Client Service Specialist in our business banking sector.This is a full-time position with a rotating schedule between Monday to Friday from 8:00 am to 5:30 pm.You will deliver excellent Customer Service in a contact center setting, serving as the primary contact for clients of the BOQ Specialist Banking business. Your focus will be on addressing client inquiries and identifying customer needs through phone, email, and secure messages. Additionally, you will offer financial solutions that enhance the experience for our existing BOQS clients. Your goal is to consistently deliver results that exceed customer expectations and meet KPIs while upholding BOQ values.Some key responsibilities include:
  • Collaborating with Relationship Managers to oversee client relationships and maintenance
  • Handling real-time operational requests related to transactions, account administration, and supporting account opening processes
  • Providing contract documentation as requested by clients and consultants
  • Coordinating with the Risk and Compliance Team to ensure compliance with regulatory requirements
Full training will be provided to ensure you are well-prepared for success. You will undergo intensive hands-on training for the first 6-8 weeks, immersing yourself in products, processes, procedures, and the overall environment before engaging with customers.About youJoining our team means being part of a dynamic and fast-paced environment where we seek top talent to help us achieve our goals. To excel in this role, you should possess the following skills, knowledge, and experience:
  • A proactive and driven mindset with a strong interest in finance
  • A degree or related qualification in Business, Commerce, Finance, or Accounting
  • Ambitious individual eager to advance and develop a successful career
  • Proficiency in computer skills and literacy
  • Self-motivated with strong workload management capabilities
If you have a keen eye for detail, a customer-centric mindset, excellent time management skills, and thrive under pressure while working towards deadlines, then you are the ideal fit for us.About UsBOQ Group comprises a collection of distinctive challenger brands united by a common goal: to offer a genuine alternative in Australian financial services for both customers and employees.Our portfolio of brands, including Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, cater to specific customer segments while sharing a unified mission of building social capital through banking. This involves fostering trust with customers, unlocking staff potential, and believing in the power of small gestures and big ideas to impact communities positively.At BOQ Group, we embrace diversity and strive to create a work environment that values differences, fosters innovation, and encourages individuals to bring their authentic selves to work every day. We believe that our workforce should reflect the diversity of the customers and communities we serve.Since 2021, BOQ Group has been honored as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).In 2023, we implemented an innovative Reconciliation Plan to drive positive change, promote inclusivity, and enhance diversity across the BOQ Group.Our Perks
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Generous paid parental leave with no minimum requirement
- Ability to purchase annual leave
- Discounted private health insurance plans
- Employee Assistance Program (EAP)
- Participation in employee network groups supporting First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility
- BOQ Group is a member of Pride in Diversity and actively participates in the Australian Workplace Equality IndexHow to ApplyTo be considered for this opportunity with the BOQ Group, please follow the instructions on our Careers Page or use the provided links. BOQ Group is dedicated to fostering diversity and maintaining an inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander People.We welcome individuals of all backgrounds, genders, sexual orientations, cultures, physical abilities, and body types. If you apply, feel free to share your pronouns, and inform us of any accommodations you may require during the interview process.Successful candidates at BOQ Group will undergo background screening to ensure compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act. Screening may include identity verification, reference checks, criminal background checks, immigration verification, and confirmation of academic qualifications.No agency applications, please.