Client Services Specialist

4 days ago

Sydney, Australia IFS Full time

Company Description

IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a **global, diverse environment**; you will be joining a **winning team **with a **commitment to** **sustainability;** and a company where we get things done so that you can **make a positive impact** on the world.

We're looking for innovative and original thinkers to work in an environment where you can **#MakeYourMoment** so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

**Job Description**:
This role aids in identification, deal strategy, structuring, negotiation, and closure of complex or highly competitive opportunities. There is also leverages from both local and global knowledge, as well as best practices from across the business.

Services Sales is a globally operating function dedicated to supporting the Sales organization with the packaging, positioning and attach of services, based on a common understanding of what the customer is trying to achieve in the near and long-term.

The Services Sales function is responsible for driving recurring revenues and operates as a global collaborated practice through the network of individuals based in each Market Unit or Region.

The Client Services Specialist is a key partner to both our Sales Executives and Client Services Partners and has deep specialist knowledge to help position the right services delivering desired outcomes across Customers lifecycle. This role has a specific sub-set of the Services Portfolio in their kitbag, focusing specifically to broaden the reach of IFS Success regionally and drive deal closure with stakeholders in a collaborative manner. He/She is equally accountable for the integrity of how our Portfolio of offerings is taken to market and applied in practice with Customers.

This role is part of APJMEA regional GCS team but will also be working closely with IFS global practice. The Client Services Specialist will primarily focus on the following:
**Lifecycle Engagements (IFS Success)**
- Positioning, sizing and scoping support for our higher tier service engagements. Partner with Customer Success team to build a long-term Customer Success Plan and ensure that the relevant service offerings are included in the plan e.g. Operational Success, Expert best practices (business solution, tailoring and technical)

Where applicable, the specialist might be required to undertake necessary coverage in Cloud Services and/or Upgrade implementation to support the regional team.

While all Client Services Specialists work closely with the regional Client Services Partners, there is an expectation that they take full ownership of the task to drive full end-to-end completion of the sales cycle for IFS Success. There is also the explicit need to think creatively and critically, to drive the best long-term commercials and economics results for the Customer.

Across the above, the Client Services Specialist will take a holistic Customer-Success centric view to provide professional recommendations which requires a good comprehension across the Portfolio.

The purpose of the Services Sales Support team is to drive and support Sales, Success and Partner teams in maximizing our ability to sell IFS services to our customers and Partners in a consistent way throughout the lifecycle with the followings:

- Drive the transition to a primarily recurring revenue model in Services on Strategic IFS Success opportunities, ensuring that the opportunity pipeline is maintained and are properly qualified. Critically assess and manage the health and quality of the pipeline, taking decisive action in partnership with sales and regional leadership to address opportunities and challenges.
- Sell Services based on our Global Service Portfolio, lead or support the execution of the deal by setting objectives and basing decisions on key corporate data and touch points (pipeline, corporate reports, board members, regional execs, eco-system etc.).
- Propose the right level of engagement and deal structure for each customer and understanding their business objectives. To lead or support the account team to create a deal struc

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