Specialist, Client Services

1 week ago


Sydney, New South Wales, Australia Convera Full time
Convera is the largest non-bank B2B cross-border payments company in the world.

Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.


In your role as Specialist, Client Services you will be:

  • Providing a tailored service and be the main point of contact for key corporate clients, supporting the client as required.
- helping our clients to make transactions if they need help doing so.

  • You will be specializing in pre and postpayment queries, targeting realtime resolution, and striving for continuous improvement and service excellence to ultimately deliver firstclass service for every transaction throughout the client's lifecycle.
  • This is an entry level role. Many of our more senior employees have started in this role.

You will ideally have:

  • Primarily, a passion for providing only the best level of customer service to corporate clients. If you have experience of doing so, even better
  • Ideally you will have experience within the financial services sector in a call centre environment.
  • Great communication and listening skills
- the ability to network and build internal and external relationships at all levels

  • Effective time management skills and solid computer skills with the ability to use MS Outlook, Excel, Word, PowerPoint are required.
  • You must have existing working rights in Australia to be considered

About Convera:


Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.


Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work.

This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.


As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view.

We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

  • Competitive salary
  • Opportunity to earn an annual bonus (dependent on performance)
  • Great career growth and development opportunities in a global organization
  • Hybrid office / home working
  • Corporate benefits


There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

LI-AS1

  • Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Mechanical Drafting SpecialistWe are seeking an experienced Mechanical Drafting Specialist to join our clients team.All Applicants must be Australian/New Zealand Citizens OR Permanent Residents.Location: MascotAbout the company: Our client, a leading infrastructure, service, and operations business, is now investing heavily in its organisation and has a...


  • Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-371137IndustryITSalaryper hour - Min: AUD 120 - Max: AUD 150Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA.- Contract: 12 months with 2x 12 months extensions.- Eligibility: Australian citizenship and Baseline security clearance required.- Working Arrangement: Hybrid working Arrangement- About the opportunity:Seeking Technical...


  • Sydney, New South Wales, Australia BOQ Full time

    About the RoleIf you are a recent graduate looking to kickstart your career in an organization that provides comprehensive training and opportunities for future growth, we have an exciting opportunity as a Client Service Specialist in our business banking sector.This is a full-time position with a rotating schedule between Monday to Friday from 8:00 am to...


  • Sydney, New South Wales, Australia BOQ Full time

    About the Role Kickstart your career in an organisation that offers full training and future career development. This is a full time role working on a rotating roster between the hours of Monday –Friday 8:00am – 5:30pm. We have an exciting opportunity as a Client Service Specialist in our business banking remit. You will provide excellent Customer...


  • Sydney, New South Wales, Australia Marsh McLennan Full time

    Client Services SpecialistCompany:MarshDescription:Client Services SpecialistWhat can you expect? In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle. Supported with training in...


  • Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Fire Building Services Drafting SpecialistAll applicants must be Australian/New Zealand Citizens OR Permanent Residents - With full working rights in Australia.About the company: Our client, a leading infrastructure, service, and operations business, is now investing heavily in its organisation and has a large portfolio of exciting capital engineering...


  • Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370840IndustryITSalaryper hour - Min: AUD 130 - Max: AUD 150Location: Sydney/ Brisbane / Canberra- Duration: Initially until 30th June x 12 months extension We are seeking an Atlassian Specialist to undertake operational, service delivery and administration tasks for Atlassian products. The Atlassian Specialist should have a...


  • Sydney, New South Wales, Australia Marsh Full time

    Marsh is looking for candidates for the position of Client Services Specialist in their Sydney office.What to expect:In this role, you'll be supporting colleagues and clients in all aspects of administration and technical support for Employee Health & Benefits, providing accurate and timely responses to insurance queries throughout the life cycle.As part of...


  • Sydney, New South Wales, Australia Bank of Queensland Full time

    About the RoleIf you are a recent graduate looking to kickstart your career in an organisation that offers full training and future career development. We have an exciting opportunity as a Client Service Specialist in our business banking remit.This is a full time role working on a rotating roster between the hours of Monday -Friday 8:00am - 5:30pm.Some...


  • Sydney, New South Wales, Australia Marsh McLennan Full time

    Client Service SpecialistCompany:MarshDescription:We are currently looking for a Senior Coordinator (Insurance Operations) to join our Team. The team specialize in the provision of insurance assisting with existing policy holders and new business opportunities.What is in it for you? Professional environment where your career path really matters and is...


  • Sydney, New South Wales, Australia NSW Government -Corporate Services Full time

    Client Service Officer- Location: Various (Maroubra, Burwood, Strawberry Hills, Miranda ,Hurstville, Waterloo, Surry Hills)**:Employment type : 1x Ongoing full-time and 5x Temporary full-time:- Grade : Clerk Grade 2/4:Salary : $71,926 pa $83,211 pa plus superannuation and annual leave loading:- Talent pool will also be createdAbout the workHousing Services...


  • Sydney, New South Wales, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: NSW- Sydney CBD- Enjoy and thrive in a busy, supportive team environment:Be the first point of contact for our customers at Medfin:- Excellent training, development & mentoringA career that gives you moreYour career at NAB is about more than money, it's about serving our customers well and helping our communities...

  • Client Service

    1 week ago


    Sydney, New South Wales, Australia GOW Recruitment Full time

    $ Super per hour 6 month contract Excellent Team EnvironmentClient Service - OperationsOur client provides the essential financial infrastructure for delivering effective investment servicing solutions globally.Responsibilities: Delivery of highly valued services and solutions to complex clients Manage activities in servicing client relationships and client...


  • Sydney, New South Wales, Australia Armourbuilding Full time

    Our team of skilled professionals brings a wealth of experience to every project, whether it's residential, commercial, or industrial.Position: Client Relations SpecialistRole: Focus on building and maintaining strong relationships with clients during construction projectsResponsibilities:Manage client communicationsCoordinate with project team to address...


  • Sydney, New South Wales, Australia NobleOak Full time

    Closing Date: 13/03/2024Job Type:Permanent - Full TimeLocation:Sydney officeJob Category:Call Centre (Customer Service)If you are enthusiastic about providing exceptional client service and looking for an opportunity to join a great culture, this is the company for you As a Client Solutions Consultant, you will play a crucial role in ensuring our clients...


  • Sydney, New South Wales, Australia MRI Software Full time

    ABOUT THE ROLE:The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products.As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this process...


  • Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Administrative Assistant at Melissa Gomez's TeamSchedule: 8 AM - 5 PM CSTObjective: Enhance business efficiency and revenue by providing top-notch administrative support and outstanding customer service.Technical Requirements:Access to backup power to ensure seamless operation during outagesBackup internet in case of broadband failureMinimum...


  • Sydney, New South Wales, Australia SB Recruitment Pty Ltd Full time

    The Company.SB Recruitment is working in collaboration with Vestone Capital to source a Client Service Specialist to join their organisation during this exciting period of growth.Vestone Capital (previously Macquarie Equipment Rentals) is the result of a joint venture between Macquarie Group & Mitsubishi HC Capital. With a strong reputation spanning over 25...

  • Client Specialist

    1 week ago


    Sydney, New South Wales, Australia Mable Full time

    _Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees._: People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. Our interview processes are inclusive and will accommodate additional needs when...


  • Sydney, New South Wales, Australia Macquarie Group Limited Full time

    Join our Macquarie Asset Management Client Services team and be a part of a highly regarded and successful team in delivering excellent client services to our investors.At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of...