Client Service Support Specialist

5 months ago

North Sydney, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Client Service Support Specialist

As one of our Client Service Specialist, you will work as part of a team to support client enquiries with a focus on managing invoicing requirements.

What are my accountabilities?- Responding to client service enquiries- Managing client invoicing- Working on special projects to assist the Account Management team- Using company systems to run reports for both internal and external stakeholders- Provide excellent customer service as the first point of contact for clients- All round office support where needed

About you:
- Passion for customer service- Ideally some prior experience in admin or a call centre environment- Eagerness to learn new skills and build a career- Ability to work in our North Sydney office, close to the station and close to lots of great restaurants and bars

Who we are:
Direct Health Solutions is Australia's largest 24x7 telehealth provider for employers, offering a range of specialist HR services and safety software platforms. We are owned by Sedgwick Australia and provide expertise in absence management, injury management, health and safety management, pre-employment medicals and employee relations case management. Our services are underpinned by a team of tele-nurses, tele-doctors, tele-physios and tele-psychs, and powered by technology modules designed to centralise workforce data.

Sedgwick is an Equal Opportunity Employer.

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