Customer Service Consultant

2 months ago

Dandenong South, Australia Aussie Broadband Full time

This is your opportunity to step into the Telco industry and take your career to the next level.

As part of our team, you’ll be the go-to problem solver for our residential customers, supported by comprehensive training that sets you up for success and career growth.

In this call-center role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.

Join us and help make a difference

Internally referred to as a Customer Service Consultant.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome

  • Think BIG

  • No bullsh*t

  • Be good to people

  • Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

  • Discounted internet up to the value of $109 per month

  • 20% off our Mobile services

  • Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more

  • Celebrating you With monthly rewards and recognition

  • Internal training and resources for you to continue to learn, grow and achieve your career goals

  • Yearly allowance for amazing Aussie merch

  • Fitness Passport for access to multiple gyms and pools across Australia

Working in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.

We require all candidates to commit to working 37.5 hours per week (full time hours).

Let’s talk about you

  • Familiarity with the telco industry is preferred but not essential

  • Background or strong interest in the world of IT and tech

  • Background in accounts or customer service

  • Moderate computer skills and basic data entry

  • Effective communication, consultation, and empathy

How will you support our “Why?”

  • Meet our customer service standards and targets

  • Address technical and account assistance requests via various channels

  • Meet customer service standards and call handling targets

  • Attempt to diagnose and resolve non-service related cases

  • Handle conflict resolution and escalate complaints when necessary

  • Follow standard help desk and account procedures, and privacy laws

Ready to join?

Apply directly and our fantastic team will be in touch

If you have any questions get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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