Customer Service Manager
2 months ago
GVRC on Behalf of SSS Tyres & Wheels
Position: Customer Service Manager
Salary: $108,000 plus 11.5% superannuation
Hours: 44 hours
Mode: Full-Time
Location: 102-108 Williams Road Dandenong South VIC 3175
Experience required: Minimum 2 years’ experience in relevant roles
Join Our Team at SSS Tyres & Wheels
Are you a passionate and experienced Customer Service Manager looking to take the lead in delivering exceptional customer experiences? Do you have a talent for managing teams, developing customer-focused strategies, and driving operational excellence? If so, we want to hear from you
About Us:
SSS Tyres & Wheels is a trusted name in the tyre and wheel industry, known for our commitment to quality products and exceptional customer service. We are currently seeking a dynamic and motivated Customer Service Manager to lead our customer service team and contribute to our ongoing success.
Responsibilities included but not limited to:
• Develop and review customer service policies, programs, and procedures to align with business objectives and enhance service quality.
• Ensure operational efficiency within the call centre and other customer service channels by monitoring performance metrics and implementing process improvements.
• Provide direction, support, and constructive feedback to the customer service team to maintain high levels of engagement and performance.
• Participate in the recruitment, training, and professional development of staff to build a capable and customer-focused team.
• Manage, motivate, and mentor team members, fostering a positive and customer-oriented culture.
• Plan and implement after-sales services, including customer follow-ups and satisfaction surveys, to ensure the quality and performance of goods purchased.
• Liaise with internal departments, service agents, and customers to identify customer expectations, address concerns, and improve service offerings.
• Respond promptly and effectively to escalated issues, providing solutions that balance customer needs with business objectives.
• Monitor and report on key performance indicators (KPIs) related to customer service, identifying areas for continuous improvement.
• Work closely with other organisational units to integrate customer feedback into product and service development processes.
• Plan and execute strategies to optimize call centre operations, ensuring prompt resolution of customer queries and enhancing overall satisfaction.
• Develop and implement strategies to improve the customer experience across all touchpoints, ensuring consistent service delivery.
• Plan and coordinate initiatives to understand and respond to changing customer needs, contributing to service excellence and retention.
Qualifications
• Tertiary qualifications required
Other Requirement & Skills:
• Proven experience in customer service management, preferably within a wholesale or retail environment at least 2 years.
• Strong leadership and team management abilities with a track record of driving performance and customer satisfaction.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work collaboratively across departments and adapt to changing business needs.
• Experience with COSTAR software is highly preferable.
-
Customer Service Manager
6 months ago
Dandenong, Australia Blue Lion Moving Services Full time**Responsibilities**: - Manage and oversee a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor and analyse customer service metrics to identify areas for improvement - Train and coach customer service representatives on best practices and company policies - Resolve escalated customer...
-
Customer Service Manager
4 weeks ago
Dandenong, Victoria, Australia Atlas Recruitment Experts Full timeAbout WAM AustraliaWAM Australia is a leading provider of bulk material handling systems and equipment, specializing in delivering solutions for industrial sectors such as food processing, chemicals, plastics, and waste management.We are now seeking an experienced and talented Customer Service Manager to join our team.The ideal candidate will be responsible...
-
Customer Service Manager
5 months ago
Dandenong, Australia Linear Technik Full timeWe are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the customer service team - Implement service policies to deliver maximum customer satisfaction - Recommend changes to policies and procedures to exceed customer...
-
Customer Service Manager
5 months ago
Dandenong, Australia Linear Technik Full timeAs market leaders in Linear Motion, Linear Technik are always on the lookout for exceptional staff to join our team and assist with our strategy of growth. We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the...
-
Customer Service Manager
5 months ago
Dandenong, Australia JELD-WEN Full timeAustralia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand worldwide, securing an international reputation for quality, innovation and design. Corinthian is part of the JELD-WEN family, the world's largest supplier of timber doors and windows. **About our Opportunity** As the Customer Service Manager of our Corinthian...
-
Customer Service Manager
6 months ago
Dandenong, Australia Danfoss Full timeRequisition ID: 37451- Job Location(s): Dandenong South, AUDanfoss is looking for an experienced Customer Service Manager, with strong support from the senior management team, will lead and coordinate the daily activities of the Danfoss Customer Service Centre for the Pacific region. These include customer enquiry handling, order processing, order expediting...
-
Customer Service Representative
4 weeks ago
Dandenong South, Australia Bunzl Full time12 month contract Career development opportunities Join a great, multinational company with a strong culture A contract opportunity has become available at our Dandenong South Branch for a Customer Service Representative to join our successful team. Reporting to the Customer Service Manager, the key focus of this role is to facilitate the delivery...
-
Customer Service Representative
4 weeks ago
Dandenong South, Australia Bunzl Full time12 month contract Career development opportunities Join a great, multinational company with a strong culture A contract opportunity has become available at our Dandenong South Branch for a Customer Service Representative to join our successful team. Reporting to the Customer Service Manager, the key focus of this role is to facilitate the delivery of...
-
Client Services Team Leader
2 months ago
Tweed Heads South, Australia Your Plan Manager Full time**NDIS Client Services Team Leader, Hybrid Opportunity!** **Position**:Client Services Team Leader** (Plan Management Services). This role would suit someone with **4+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This is a leadership role, supported...
-
Skilled Meat Workers
2 months ago
Dandenong, Australia Operations Manager Full time**OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for a Permanent Full-Time experienced meat boners and slicers to add to our team for our beef boning facility in Dandenong South, VIC.** **Must...
-
Customer Service Officer
1 week ago
Dandenong South, Australia JJ's Waste & Recycling Full timeStable & Essential Industry | Work/Life Balance | Onsite ParkingSign-On BONUS | Attractive Pay | Dandenong South Location Monday to Friday | 8am to 5pm | Progression | Development | Training Job Security | Full-time | Permanent | Growing CompanyEverybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for...
-
Customer Service Manager
2 weeks ago
Dandenong, Victoria, Australia Temperzone Australia Full timeAt Temperzone Australia, we're committed to excellence and innovation in air conditioning manufacturing. As the recipient of the 2022 ARBS Product Excellence Award, our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. If you're a skilled technical professional looking to develop your leadership...
-
Customer Service
5 months ago
Dandenong, Australia Hume Doors & Timber (VIC) Full timeJoin an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period **We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.** **About Us...** Doors and...
-
Ndis Plan Manager
6 months ago
Tweed Heads South, Australia Your Plan Manager Full time**NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is supported by an amazing...
-
Customer Service
5 months ago
Dandenong, Australia Middy's Full timeLocation: - Dandenong South - Employment Type: - FP - Full-Time Permanent - Department: - TechnologiesSM **About us** With a National network of over 100 branches, Middy’s is the largest independent electrical wholesaler in Australia and have been in business for over 90 years. Our size and geographic diversity provides career options in broad and...
-
Ndis Plan Manager
6 months ago
Tweed Heads South, Australia Your Plan Manager Full time**NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). **Please note**: This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is...
-
Customer Service Director
3 weeks ago
Dandenong, Victoria, Australia Atlas Recruitment Experts Full timeCustomer Service Manager Job SummaryWAM Australia, a leading provider of bulk material handling systems and equipment, is seeking an experienced Customer Service Manager to oversee customer interactions and ensure prompt, effective issue resolution.The ideal candidate will have strong leadership skills to manage and motivate a customer service team,...
-
Customer Service
6 months ago
Dandenong, Australia Auslift Equipment Full timeAuslift is an established, family owned market supplier of heavy machinery. We have been experiencing massive growth including an expansion into a new facility, meaning we need new team members to join our elite business. We are leaders in our field and working across multiple sectors including residential, commercial and industrial. Our network is...
-
Customer Service
7 months ago
Dandenong, Australia Fleetwood Australia Full timeMarket leader in both modular construction and RV sectors - ASX listed company - Amazing career opportunities - Work with a collaborative team **About Us**: Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our...
-
Ndis Plan Manager
6 months ago
Tweed Heads South, Australia Your Plan Manager Full time**NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). **Please note**: This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is...